Get a Shipping Quote on WhatsApp with Easyship
Yes. AeroChat works directly with Easyship. When a shopper asks how much shipping costs or how long delivery takes, AeroChat requests rates from Easyship for their address and parcel and replies with the courier options, prices and delivery times.
This recipe answers “how much to ship to me?” before the shopper reaches checkout, on WhatsApp, Instagram, Messenger, web chat or email. Part of connecting Easyship to WhatsApp and AI chat.
What happens today
A shopper in another city or country likes a product but does not know what shipping will cost. They message you, or they add it to the cart just to see the number and then leave. Your team can look it up in Easyship, but only during working hours, and the shopper has often moved on by then.
The flow that works
- The shopper asks about shipping cost or delivery time in chat.
- AeroChat asks for the destination (country and postal code is enough to start) and works out the parcel from the products in the chat, using the weights in your Shopify catalog.
- It requests rates from Easyship for that parcel and address.
- It replies with two or three options, each with courier, price and delivery time, and adds taxes and duties when Easyship returns them.
- It offers the next step: a link to the product or the cart.
What it looks like on WhatsApp
Customer: How much to ship two of the ceramic mugs to Melbourne, 3000? (example)
AeroChat: For two mugs to Melbourne 3000, here are your options: Economy, US$14.20, 8 to 12 business days. Express, US$27.50, 3 to 5 business days. Duties and taxes for this order are estimated at US$0. Would you like the link to order?
In Easyship: nothing changes. AeroChat requested rates for the parcel and address. No shipment was created.
The recipe
Copy this into AeroChat
When a shopper asks how much shipping costs or how long delivery takes, follow these steps.
- Ask for the destination country and postal code if you do not have them.
- Work out which products and how many from the chat, and take the weights and sizes from our Shopify catalog. If you are not sure, ask.
- Request rates from Easyship for that parcel and destination.
- Reply with up to three options, cheapest and fastest first, each with the courier service, price and delivery time. Add taxes and duties if Easyship returns them.
- Say that the final price is confirmed at checkout.
- Offer a link to the product or cart.
Never invent a rate or a delivery date. If Easyship returns no rates for that address, say so and hand the conversation to our team. Reply in the customer’s language.
Change the number of options and the order you show them in to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products, weights and sizes.
- Easyship. In your Easyship dashboard, go to Connect, choose Add New, then API Integration. Name it, click Connect, and copy the production token. Paste it in when AeroChat asks.
- Your knowledge base. Add your shipping policy and any free shipping threshold, so AeroChat mentions them.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Easyship, add your knowledge base, then switch it on. If it built the connection from Easyship’s public documentation at developers.easyship.com, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which couriers you offer, set in Easyship.
- How many options AeroChat shows, and whether it leads with price or speed.
- Your shipping policy and any free shipping threshold.
The result to expect
Shoppers get a real shipping price for their address in the chat, while they are still deciding. Fewer carts get started only to check the shipping cost.
Measure it with your own numbers: shipping questions answered in chat, and orders placed in the same session as the chat, for a month before and after.
Next: see every Easyship workflow, including booking a delivery once the order is paid.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Easyship connection behind it.
Quote your first shipment in chat
Install AeroChat, paste the recipe, add your Easyship token, and ask your own chat what it costs to ship your best seller abroad.
7-day free trial.