Get a Return Label on WhatsApp with Easyship
Yes. AeroChat works directly with Easyship. When a customer asks to send an item back, AeroChat checks the order in Shopify, creates a return shipment from the original Easyship shipment, and sends the return label in the same chat.
This recipe turns “how do I send this back?” into a return label in a few messages, on WhatsApp, Instagram, Messenger, web chat or email. Part of connecting Easyship to WhatsApp and AI chat.
What happens today
A customer wants to return an item. They message you, and someone on your team checks the order, reads your returns policy, opens Easyship, finds the original shipment, creates the return and emails the label. If the message lands at night or on a busy day, the customer waits a day or more for a label they could have had in a minute.
The flow that works
- The customer asks to return an item in chat.
- AeroChat verifies the order in Shopify by the email or phone number on it, and checks it against your returns window.
- It finds the original Easyship shipment for that order and creates a return shipment from it, with the courier you chose for returns.
- It creates the label for the return shipment and sends it in the chat, with the tracking number.
What it looks like on WhatsApp
Customer: Hi, the blue jacket from order #4182 is too big. Can I send it back? (example)
AeroChat: Of course. Your order arrived on 2 November, so it is inside our 30-day returns window. Is it just the blue jacket, in one box?
Customer: Yes, just the jacket.
AeroChat: Done. Here is your return label (PDF). Print it, stick it on the box and drop it at any post office. Your return tracking number is EZ7741029 (example). We will process your refund once it arrives.
In Easyship: a new return shipment linked to the original shipment for order #4182, with its label and tracking number.
The recipe
Copy this into AeroChat
When a customer asks to return or send back an item, follow these steps.
- Ask for the order number and the email or phone number on the order, and verify the order in Shopify.
- Check the delivery date against our returns window from the knowledge base. If it is outside the window, say so politely and hand the conversation to our team.
- Confirm which items they are sending back and that they fit in one parcel.
- Find the original Easyship shipment for the order and create a return shipment from it, using our returns courier.
- Create the label for the return shipment and send it in the chat with the tracking number and drop-off instructions.
- Tell them how and when the refund or exchange happens, from our returns policy.
Never promise a refund amount. If the item is damaged or the customer is upset, hand the conversation to our team with the order and photos. Reply in the customer’s language.
Change the returns window, the courier and the refund wording to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can verify the order.
- Easyship. In your Easyship dashboard, go to Connect, choose Add New, then API Integration. Name it, click Connect, and copy the production token. Paste it in when AeroChat asks.
- Your knowledge base. Add your returns policy, so AeroChat checks the window and explains the refund the same way your team does.
Easyship creates a return from an existing shipment, so this works for orders you shipped through Easyship. After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Easyship, add your knowledge base, then switch it on. If it built the connection from Easyship’s public documentation, the checklist asks you to check it once against the current docs at developers.easyship.com.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Your returns window and which items can be returned.
- Which courier carries returns, and who pays for the label.
- When a return goes to your team instead, for example damaged items or high-value orders.
The result to expect
Customers get a return label in the chat in about a minute, any time of day. Your team stops creating return shipments by hand and only sees the returns that need a decision.
Measure it with your own numbers: return requests handled in chat without your team, and the time from request to label, for a month before and after.
Next: see every Easyship workflow, including parcel status and booking deliveries. For returns across your whole store, see returns and exchanges on Shopify.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Easyship connection behind it.
Send your first return label from chat
Install AeroChat, paste the recipe, add your Easyship token, and ask your own chat to return a test order.
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