Check Cowlendar Booking Details on WhatsApp

Yes. AeroChat works directly with Cowlendar. When a customer asks about their booking, it finds their bookings in Cowlendar by email and replies with the service, date, time, teammate, location, confirmation status and booking reference.

This recipe answers “what time is my booking?” and “is it confirmed?” in chat, from Cowlendar. Part of connecting Cowlendar to WhatsApp and AI chat.

What happens today

A customer booked weeks ago and can’t find the confirmation email. The day before, they message: what time was it, where do I go, is it still on? Someone on your team opens Cowlendar, searches for the name and types it out. Questions like this come in at the busiest times of day.

The flow that works

The customer asks about their booking.
AeroChat asks for the email they booked with and finds their upcoming bookings in Cowlendar.
It replies with the service, date and time, teammate, location, status and reference.
If they want to change or cancel it, it hands the conversation to your team with the booking attached.

What it looks like on WhatsApp

Customer: I have a booking tomorrow but forgot the time. It’s under maya.ng@example.com (example)

AeroChat: Your Gel manicure with Jess is tomorrow, Wednesday 19 November, at 3:15 pm at our Elm Street studio. It is confirmed. Your reference is BK-2875.

In Cowlendar: nothing changes. AeroChat found the booking by the customer’s email and read it.

The recipe

Copy this into AeroChat

When a customer asks about their booking, follow these steps.

Ask for the email they booked with.

Find their bookings in Cowlendar by that email, sorted by start date, and keep the upcoming ones that are not canceled.

If there is more than one, list them in one line each and ask which they mean.

Reply with the service, the date and time in their time zone, the teammate, the location and the booking reference.

Add the status in plain words: confirmed, or waiting for our confirmation.

If they want to change or cancel, hand the conversation to our team with the booking reference and what they want.

Never share another customer’s booking. Reply in the customer’s language.

Change the handover step to match how your team handles changes before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Cowlendar. Open the Cowlendar app in your Shopify admin, go to Settings, then Public API, and create a token. Paste it in when AeroChat asks. Your Cowlendar plan must include API access.
Your knowledge base. Add directions and what to bring for each service, so AeroChat can add them to the answer.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Cowlendar, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Cowlendar’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

What extra details AeroChat adds, such as directions or what to bring.
How booking changes and cancellations are handled, which stays with your team in Cowlendar.
Who on your team picks up change requests.

The result to expect

Customers find their booking details in a few seconds, so fewer arrive late or at the wrong time. Your team stops searching Cowlendar for every “what time was it?”.

Measure it with your own numbers: booking questions answered without a person, and late arrivals or no-shows, for a month before and after.

Next: see every Cowlendar workflow, including booking an appointment in the chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Cowlendar connection behind it. See what each channel does on the Cowlendar integration page.

Answer your first booking question in chat

Install AeroChat, paste the recipe, add your Cowlendar token, and ask your own chat when your next booking is.

Install AeroChat on Shopify

7-day free trial.