Book Cowlendar Appointments from WhatsApp

Yes. AeroChat books directly into Cowlendar. When a customer asks to book, it offers free times from your opening hours, checks existing Cowlendar bookings for that service, and creates the booking in Cowlendar with the customer’s details.

This recipe turns “can I book for Saturday?” into a confirmed Cowlendar booking in the same chat. Part of connecting Cowlendar to WhatsApp and AI chat.

What happens today

A customer sees your class or service on Instagram and messages to ask about Saturday. Your team checks the calendar, replies with a few times, waits for an answer, then sends the booking link. By the time the customer opens it, the slot may be gone, or they have booked somewhere that answered faster.

The flow that works

The customer asks to book a service on a day.
AeroChat takes your opening hours for that service and reads the existing Cowlendar bookings for the day.
It offers two or three free times.
It takes the customer’s name, email and phone and creates the booking in Cowlendar, which sends its usual confirmation.

What it looks like on WhatsApp

Customer: Do you have a bike fitting slot this Thursday? (example)

AeroChat: The Bike fitting session is 90 minutes at our workshop. On Thursday 20 November I can offer 9:00 am, 11:30 am or 4:00 pm. Which suits you?

Customer: 11:30. Sam Ortiz, sam.ortiz@example.com, +44 7700 900123

AeroChat: You’re booked for Thursday 20 November at 11:30 am. Your reference is BK-3184. Cowlendar is sending your confirmation by email.

In Cowlendar: a new manual booking for the Bike fitting session appears under Sam Ortiz, and Cowlendar sends its usual confirmation and calendar sync.

The recipe

Copy this into AeroChat

When a customer wants to book, follow these steps.

Confirm which service they want. If they are not sure, read our active services from Cowlendar and suggest the closest one.

Ask for the day. Take our opening hours for that service from the knowledge base.

Read the existing Cowlendar bookings for that service on that day and offer two or three times that are free.

When they choose, ask for their name, email and phone number with country code.

Create the booking in Cowlendar with the service, start and end time, our time zone and their details.

Reply with the service, date, time, location and booking reference, and say the confirmation email is on its way.

Never book outside our opening hours. Never say a booking is made until Cowlendar has created it. Reply in the customer’s language.

Change the number of times offered and the details you ask for to match your business before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Cowlendar. Open the Cowlendar app in your Shopify admin, go to Settings, then Public API, and create a token. Paste it in when AeroChat asks. Your Cowlendar plan must include API access.
Your knowledge base. Add your opening hours for each service. Cowlendar’s API has no availability call, so AeroChat uses these hours and checks existing bookings before it offers a time.

Bookings made through the API are manual bookings with no Shopify order, so no payment is taken by the booking itself.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Cowlendar, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Cowlendar’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

The opening hours AeroChat books within, for each service.
Whether bookings are confirmed right away or wait for your team in Cowlendar.
How you take payment for services that need it.

The result to expect

Customers who ask about a slot get times and a confirmed booking in the same conversation, at any hour. Your team stops trading messages to find a time.

Measure it with your own numbers: bookings made in chat, and time from first message to booking, for a month before and after.

Next: see every Cowlendar workflow, including group bookings.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Cowlendar connection behind it. See what each channel does on the Cowlendar integration page.

Take your first booking in chat

Install AeroChat, paste the recipe, add your Cowlendar token, and book a slot from your own chat.

Install AeroChat on Shopify

7-day free trial.