Send Return Labels on WhatsApp with AfterShip Returns

Yes. AeroChat works directly with AfterShip Returns. When a shopper asks for their return label, it finds the return in AfterShip Returns and, once it is approved and the label exists, sends the link to the label or shipping documents and the packing slip.

This recipe answers “I lost my return label” and “how do I send it back?” in chat, from AfterShip Returns. Part of connecting AfterShip Returns to WhatsApp and AI chat.

What happens today

The return was approved and the label went out by email, but the shopper can’t find it, or wants to print it at a shop. They message you. Your team searches AfterShip Returns for the return, downloads the label and attaches it to a reply. Until then the item sits at home and the refund waits.

The flow that works

The shopper asks for their return label.
AeroChat finds the return in AfterShip Returns by email, order number or RMA number.
If the return is approved and has a label, it sends the shipping documents link and the packing slip link.
If there is no label yet, it says what the return is waiting on, or sends the drop-off QR code if the return uses a drop-off service.

What it looks like on WhatsApp

Customer: I can’t find the return label for my order #3590. (example)

AeroChat: Here it is. Your return D6R1K8VN is approved. Label: [link]. Packing slip: [link]. Print both, put the slip in the parcel and attach the label to the outside.

In AfterShip Returns: nothing changes. AeroChat read the return and the label and document links on its shipment.

The recipe

Copy this into AeroChat

When a shopper asks for their return label, follow these steps.

Ask for the email, order number or RMA number they used, and find the return in AfterShip Returns.

If the return is approved and its shipment has a label, send the shipping documents link and the packing slip link, with one line on how to pack it.

If the return uses a drop-off service with a QR code, send the QR code link and tell them to show it at the drop-off point.

If the return is still submitted, say it is waiting for approval and the label comes after that.

If the return method is their own courier, say no label is provided and they can use any courier and keep the receipt.

If it is approved but has no label, hand the conversation to our team with the RMA number.

Never create a label yourself. Never send another shopper’s label. Reply in the customer’s language.

Change the packing line and the own-courier rule to match your policy before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can match orders to returns.
AfterShip Returns. Log in to AfterShip, open the API keys page, click Create an API key and copy it. Paste it in when AeroChat asks. Labels are made by AfterShip Returns as part of your return methods. AeroChat only reads them.
Your knowledge base. Add your packing instructions and return methods, so AeroChat explains them the way you do.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect AfterShip Returns, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from AfterShip’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your return methods and labels, which stay in AfterShip Returns.
What AeroChat tells shoppers who use their own courier.
Who on your team gets approved returns with a missing label.

The result to expect

Shoppers get their label in the chat in a few seconds and send the item back sooner, so refunds and exchanges close faster. Your team stops digging out labels by hand.

Measure it with your own numbers: label requests answered without a person, and days from approval to the return parcel being sent, for a month before and after.

Next: see every AfterShip Returns workflow, including starting a return in the chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same AfterShip Returns connection behind it. See what each channel does on the AfterShip Returns integration page.

Send your first return label in chat

Install AeroChat, paste the recipe, add your AfterShip key, and ask your own chat for the label on an approved return.

Install AeroChat on Shopify

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