Check Return Status on WhatsApp with AfterShip Returns

Yes. AeroChat works directly with AfterShip Returns. When a shopper asks about their return, it finds the return by email, order number or RMA number and reads its approval status, the return parcel’s status and the refund from AfterShip Returns.

This recipe answers “did you get my return?” and “where is my refund?” in chat, from AfterShip Returns. Part of connecting AfterShip Returns to WhatsApp and AI chat.

What happens today

After a shopper sends a return, they wait. A week later they message you: did it arrive, was it approved, when is the money coming back? Your team opens AfterShip Returns, finds the return and types the answer. The questions come in waves after every sale, and each one needs a person to look it up.

The flow that works

The shopper asks about their return or refund.
AeroChat finds the return in AfterShip Returns by their email, order number or RMA number.
It replies with the approval status, where the return parcel is, and the refund amount and destination if it has been refunded.
If the return was rejected or looks stuck, it hands the conversation to your team with the RMA number.

What it looks like on WhatsApp

Customer: Did you get my return? It’s for order #3871. (example)

AeroChat: Yes. Your return C2M7L5QS was approved on 4 November and the parcel was delivered to our warehouse on 9 November. Your refund of $42.00 is being processed and will go back to your original payment method.

In AfterShip Returns: nothing changes. AeroChat read the return’s approval status, shipment status and estimated refund.

The recipe

Copy this into AeroChat

When a shopper asks about a return or a refund, follow these steps.

Ask for the email, order number or RMA number they used.

Find the return in AfterShip Returns. If there is more than one, ask which item they mean.

Reply with the approval status in plain words: submitted, approved, rejected, done or expired.

Add where the return parcel is, from its shipping status and tracking.

If it is refunded, give the amount, the date and whether it went to the original payment method or store credit. If not, give the estimated refund and what it is waiting on.

If it was rejected, give the reason and hand the conversation to our team if they disagree.

Never share another shopper’s return. Do not promise when the bank will show a refund. Reply in the customer’s language.

Change the handover rule to match your team before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can match orders to returns.
AfterShip Returns. Log in to AfterShip, open the API keys page, click Create an API key and copy it. Paste it in when AeroChat asks. AfterShip lists the Returns API on Premium and above (as of November 2026).
Your knowledge base. Add how long refunds usually take after a return arrives, so AeroChat can set expectations.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect AfterShip Returns, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from AfterShip’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Approvals, rejections and refunds, which stay in AfterShip Returns.
What AeroChat says about refund timing.
Which cases go to your team, such as rejected returns or returns with no movement.

The result to expect

Shoppers know where their return and refund stand in a few seconds, without waiting for your team. Your team only sees the returns that need a decision.

Measure it with your own numbers: return and refund questions answered without a person, and repeat messages about the same return, for a month before and after.

Next: see every AfterShip Returns workflow, including sending the return label again.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same AfterShip Returns connection behind it. See what each channel does on the AfterShip Returns integration page.

Answer your first refund question in chat

Install AeroChat, paste the recipe, add your AfterShip key, and ask your own chat where a recent return stands.

Install AeroChat on Shopify

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