Book Twice Commerce Rentals from WhatsApp

Yes. AeroChat books directly into Twice Commerce. It checks in Twice whether the customer’s period can be booked, creates the order with Twice’s own prices, and sends a Twice checkout link so the customer pays in the same chat.

This recipe turns “do you have 2 bikes on Saturday?” messages into paid orders in Twice, without anyone checking the calendar and typing the booking by hand. Part of connecting Twice Commerce to WhatsApp and AI chat.

What happens today

Customers ask about availability on WhatsApp and Instagram, often on the morning they want to ride or ski. Someone at the counter checks Twice between customers, replies, then sends the web shop link and hopes the customer finishes the booking there. Many do not, and the ones who wanted an answer fast rent from the shop next door.

The flow that works

AeroChat asks for the pickup and return times, the shop and the items, with size or variant where needed.
It checks in Twice whether that period can be booked and suggests other dates if not.
It takes the customer’s name, email and phone number and finds or creates them in Twice.
It creates the order with the items, dates, pickup location and customer. Twice calculates the price.
It creates a Twice checkout link for the order and sends it, so the customer pays and the booking is confirmed.

What it looks like on WhatsApp

Customer: Can I book a 2 person kayak for Saturday 9am to 1pm? (example)

AeroChat: Yes, a 2 person kayak can be booked for Saturday 9am to 1pm at our lakeside shop. The total is 60 (example price). Can I take your name, email and phone number?

Customer: Jonas Berg, jonas@example.com, +47 912 34 567.

AeroChat: Thanks, Jonas. Your order is created. Here is your checkout link. Once you pay, the kayak is yours for Saturday morning.

In Twice: a new customer Jonas Berg, an order with a 2 person kayak for Saturday 9am to 1pm at the lakeside shop, and a checkout link for the order.

The recipe

Copy this into AeroChat

When a customer wants to rent something, follow these steps.

Ask for the pickup date and time, the return date and time, which shop they want to collect from, and the items and quantities. Match each item to our Twice catalogue and ask about size or variant where it has options.

Check in Twice whether that period can be booked for each item. If it cannot, read the availability calendar for the item and suggest the nearest dates that work.

When they want to book, ask for their name, email and phone number. Search Twice customers. If you find them, use that customer. If not, create a new customer.

Create an order with each item, the pickup and return times, the pickup location and the customer.

Read back the items, the dates and the total Twice calculated.

Create a checkout link for the order with their email and send it. Tell them the booking is confirmed once they pay.

Never quote a price that did not come from Twice. If Twice rejects the order, explain what is not possible and offer other dates. Reply in the customer’s language.

Change the shops, item questions and wording before you paste it.

What to connect

Twice Commerce. A Twice admin goes to Settings, then Integrations & API, and clicks Create key. Choose Limited access with read and write on orders and customers and read on catalogue listings. Copy the key straight away and paste it in when AeroChat asks. Twice’s Admin API is in early access (Twice calls it alpha), so some endpoints may still change.
Your knowledge base. Add your shop addresses, opening hours, ID and deposit rules and cancellation terms so AeroChat can answer the questions that come with a booking.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Twice, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Twice’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which items customers can book in the chat and which go to your team first.
Which details AeroChat must collect before it creates the order.
How the checkout link is worded and which payment methods your Twice checkout offers.
Who gets the handover for group bookings and special requests.

The result to expect

Availability questions get an answer from Twice in the chat, and the ones that turn into bookings become orders with a checkout link already sent, at any hour. Your counter spends its time with the customers in the shop.

Measure it with your own numbers: orders created from chat, and how many are paid through the checkout link, for a month before and after.

Next: answer Twice order and payment questions in chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Twice connection behind it. See what each channel does on the Twice Commerce integration page.

Take your first booking from chat

Paste the recipe, add your Twice API key, and message your own number asking for an item on your dates.

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