Reschedule and Cancel Noona Bookings from WhatsApp

Yes. AeroChat reschedules and cancels bookings directly in Noona. It finds the customer’s booking, offers free time slots from Noona and moves or cancels the booking, so your calendar matches what was agreed in the chat.

This recipe lets customers change their own bookings in chat, and the freed time goes straight back into your Noona calendar for someone else. Part of connecting Noona to WhatsApp and AI chat.

What happens today

Customers who cannot make a booking send a message: “can I move tomorrow to next week?”. The team reads it between appointments, checks the calendar, offers times and waits for a reply. Late messages are missed, the customer does not turn up, and the chair sits empty.

The flow that works

AeroChat finds the customer’s upcoming bookings in Noona by phone number.
It confirms which booking they mean, and whether they want to move it or cancel it.
To move it, it checks Noona for free time slots for the same service and staff member, offers up to three and moves the booking to the one they pick.
To cancel it, it explains your cancellation policy if it applies, then cancels the booking in Noona.
It confirms the change in the chat and, after a cancellation, offers another time.

What it looks like on WhatsApp

Customer: Hi, can I move my colour appointment tomorrow? Something came up. (example)

AeroChat: Of course. Your colour with Sara is tomorrow at 1:00pm. Sara has Thursday 11:00am or Saturday 9:30am free. Would either work?

Customer: Saturday 9:30.

AeroChat: All moved. Your colour with Sara is now Saturday at 9:30am.

In Noona: the booking moves to Saturday 9:30am and tomorrow’s 1:00pm slot is free again.

The recipe

Copy this into AeroChat

When a customer asks to move or cancel a booking, follow these steps.

Find their upcoming bookings in Noona by the phone number they are messaging from. If there is no match, ask for the name and number the booking is under.

List their upcoming bookings with service, staff member, date and time, and ask which one they mean.

If they want to move it, check Noona for free time slots for the same service and staff member over the next 14 days (example) and offer up to three. When they choose, move the booking in Noona.

If they want to cancel, offer to move it first. If they still want to cancel, check our cancellation policy in the knowledge base and explain it if it applies, then cancel the booking in Noona.

Confirm the change. After a cancellation, offer to book another time.

Never move or cancel a booking that belongs to someone else. If they ask about a fee or a refund, tell them the team will reply and hand over. Reply in the customer’s language.

Change the rebooking window before you paste it. If you use a custom cancelled status in Noona, tell AeroChat which one to set.

What to connect

Noona. A Noona admin creates an app in Noona’s Developer Portal with access to bookings, time slots and customers, and approves it for your business. Enter its details when AeroChat asks.
Your cancellation policy. Add it to your knowledge base in AeroChat, so AeroChat quotes the same rules your team does.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Noona, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Noona’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether customers can cancel in chat, or only move.
How close to the appointment a change is still allowed.
Who handles late cancellation fees and refunds.

The result to expect

Changes happen when the customer asks, not when someone next checks the inbox. Freed times are back in Noona straight away for other customers, and fewer bookings end in a no-show.

Measure it with your own numbers: no-shows, and how many changed bookings still take place, for a month before and after. For more on the pattern, see rescheduling and cancelling on WhatsApp.

Next: book Noona appointments from WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Noona connection behind it. See what each channel does on the Noona integration page.

Let customers change their own Noona bookings

Paste the recipe, connect Noona, book yourself a test appointment in Noona, then message your own number to move it.

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