Book Noona Appointments from WhatsApp

Yes. AeroChat books directly into Noona. It checks Noona’s free time slots for the service and staff member the customer wants and writes the booking into Noona while the customer is still in the chat.

This recipe turns “do you have anything on Saturday?” messages into confirmed bookings in your Noona calendar, without the back and forth. Part of connecting Noona to WhatsApp and AI chat.

What happens today

A customer messages on WhatsApp or Instagram asking for an appointment. Whoever is free between clients checks the calendar, replies with two times and waits. By the time the customer answers, one time has gone. Messages sent late at night wait until the morning, and some customers book somewhere else.

The flow that works

AeroChat asks which service the customer wants, when suits them and whether they have a favourite staff member.
It checks Noona for free time slots for that service and staff member and offers up to three.
It finds the customer in Noona by phone number, or creates them as a new customer.
It books the service in Noona.
It confirms the details in the chat. If nothing suits them, it offers the waitlist.

What it looks like on WhatsApp

Customer: Hi! Do you have anything for gel nails this Friday after work? (example)

AeroChat: Yes. Friday has 5:30pm with Lena or 6:15pm with Ava for gel nails. Which works for you?

Customer: 5:30 with Lena. I’m Kate Olsen, kate@example.com

AeroChat: Done, Kate. You’re booked with Lena on Friday at 5:30pm for gel nails.

In Noona: Kate is created as a new customer and a booking appears in Lena’s calendar for Friday 5:30pm on the gel nails service.

The recipe

Copy this into AeroChat

When a customer asks to book an appointment, follow these steps.

Ask which service they want, the days and times they prefer, and whether they want a particular staff member.

Check Noona for free time slots for that service and staff member over the next 14 days (example) and offer up to three closest to what they asked for.

When they choose, find them in Noona by phone number. If they are not there, ask for their name and email and create them as a new customer.

Book the service in Noona with the chosen staff member and time.

Confirm the service, staff member, date and time.

If no time suits them, offer to add them to the Noona waitlist for that service and day. If they ask about prices or how long a service takes, answer from our knowledge base. If they ask something you cannot answer, hand over to the team. Reply in the customer’s language.

Change the booking window and the services AeroChat can book before you paste it. For services that need a deposit, add a step that sends an Airwallex payment link in the chat before confirming (Growth and above). See booking deposits on WhatsApp.

What to connect

Noona. A Noona admin creates an app in Noona’s Developer Portal with access to bookings, time slots and customers, and approves it for your business. Enter its details when AeroChat asks.
Your knowledge base. Upload your services, prices, how long each takes and your opening hours, so AeroChat can answer questions before it books.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Noona, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Noona’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which services can be booked in chat, and which need a consultation first.
How far ahead customers can book.
Which staff members AeroChat offers.
Which services need a deposit before the booking is confirmed.

The result to expect

Customers who message get a real time from your Noona calendar in the same conversation, at any hour, and your team spends less time on the phone or typing replies between clients.

Measure it with your own numbers: bookings made from chat, and the time from first message to confirmed booking, for a month before and after.

Next: move or cancel Noona bookings in chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Noona connection behind it. See what each channel does on the Noona integration page.

Take your first Noona booking from chat

Paste the recipe, connect Noona, and message your own number asking for an appointment this week.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Noona for you, free. See plans.