Book Semble Appointments from WhatsApp

Yes. AeroChat books directly into Semble. It checks free slots for the practitioner and location the patient needs and writes the booking into Semble while the patient is still in the chat.

This recipe turns “can I get an appointment?” messages into confirmed bookings in your Semble diary, without phone tag or a booking link the patient never opens. Part of connecting Semble to WhatsApp and AI chat.

What happens today

A patient messages on WhatsApp asking for an appointment. Reception sees it between calls and patients at the desk, checks the diary, replies with two options and waits. By the time the patient answers, one slot has gone. Messages sent in the evening wait until the next morning, and some patients book elsewhere.

The flow that works

AeroChat asks which appointment type the patient needs, which location and when suits them.
It checks Semble for free slots with the right practitioner at that location and offers up to three.
It finds the patient in Semble, or registers them with the details a booking needs.
It books the appointment in Semble on the right appointment type.
It confirms the details in the chat. Clinical questions go to your practice team.

What it looks like on WhatsApp

Patient: Hello, I’d like a first appointment with a physio. Evenings are best. (example)

AeroChat: Happy to help. Which clinic suits you, Clapham or Battersea?

Patient: Battersea.

AeroChat: Battersea has Wednesday 6:00pm with Priya or Friday 6:30pm with Tom for an initial assessment. Which works for you?

Patient: Wednesday. I’m Laura Bennett, born 12/04/1988, laura@example.com

AeroChat: Done, Laura. Your initial assessment is Wednesday 6:00pm with Priya at Battersea.

In Semble: Laura is registered as a new patient and a booking appears in Priya’s Battersea diary for Wednesday 6:00pm on the initial assessment appointment type.

The recipe

Copy this into AeroChat

When a patient asks to book an appointment, follow these steps.

Ask which appointment type they need, which location suits them, the days and times they prefer, and whether they want a particular practitioner.

Check Semble for free slots for that practitioner and location over the next 14 days (example) and offer up to three closest to what they asked for.

When they choose, ask for their first name, last name and date of birth and search Semble. If they are not there, ask for their phone number and email and register them as a new patient.

Book the appointment in Semble on the right appointment type, practitioner and location.

Confirm the appointment type, practitioner, location, date and time.

Only ask for what the booking needs. Do not ask about symptoms or medical history. Never give medical advice. If they ask a clinical question or anything you cannot answer from our knowledge base, tell them the practice team will reply and hand over. Reply in the patient’s language.

Change the booking window and the appointment types AeroChat can book before you paste it.

What to connect

Semble. A Semble admin generates an API token in Semble’s Settings, limited to patients and bookings. Paste it in when AeroChat asks.
Your knowledge base. Upload your appointment types, who each is for, your locations and opening hours, so AeroChat can answer practical questions before it books.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Semble, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Semble’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which appointment types can be booked in chat, and which need the team first.
How far ahead patients can book.
Which practitioners and locations AeroChat offers.
When a conversation should come to your team instead of being booked.

The result to expect

Patients who message get a real slot from your Semble diary in the same conversation, at any hour, and reception spends less time going back and forth on times.

Measure it with your own numbers: appointments booked from chat, and the time from first message to booked appointment, for a month before and after.

Next: move or cancel Semble appointments in chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Semble connection behind it. See what each channel does on the Semble integration page.

Take your first Semble booking from chat

Paste the recipe, add your Semble token, and message your own number asking for an appointment next week.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Semble for you, free. See plans.