Connect Easyship to WhatsApp, Instagram, TikTok and AI Chat
Customers message your business on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to ask what shipping costs to their country, to send a parcel or to ask where their order is, but your shipments live in Easyship. AeroChat answers those conversations and works in Easyship as it goes: it requests rates, creates the shipment and label with the details from the chat, books a pickup slot, and looks up the tracking status when the customer asks. It connects through Easyship’s public API. You describe the workflow in your own words, and AeroChat builds it.
Delivery with POS Malaysia is built into AeroChat. This page is for businesses that already ship with Easyship.
What you can do with Easyship and AeroChat
- Book shipments from chat. AeroChat collects the address and parcel details, creates the shipment and label in Easyship and books a pickup slot.
- Answer where-is-my-parcel questions. AeroChat finds the shipment in Easyship and replies with its latest status and checkpoints.
- Quote shipping rates. AeroChat requests rates for the destination and parcel and replies with the courier options, prices and delivery times, including taxes and duties where Easyship returns them.
- Cancel a shipment. AeroChat cancels a shipment that has a label but is not yet in transit, when the customer asks.
- Change a pickup. AeroChat lists the available pickup slots and moves or cancels the pickup the customer booked.
See more WhatsApp workflows you can run alongside it, including delivery updates on WhatsApp.
Works on every chat channel
Your customers message you wherever they already are. The same Easyship connection and the same workflows run on every channel AeroChat supports, and Easyship stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to compare shipping rates, book a shipment or ask where their parcel is. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Easyship’s public API. It reads rates, shipments, pickup slots and tracking checkpoints. It creates shipments and labels, schedules and cancels pickups, and cancels shipments. Each workflow uses only what its recipe asks for.
To connect, an admin logs in to the Easyship dashboard, opens Connect, chooses New Integration, then API Integration, and names it. Easyship shows a production token and a sandbox token, and lets you pick the API scopes. Paste the production token into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Easyship calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a customer on WhatsApp wants to ship a parcel, ask for the destination country, city and postcode, what is inside, its value, and the weight and box size. Request rates from Easyship and reply with the three cheapest options, each with the courier, price and delivery days, and any taxes and duties Easyship shows. When they choose one, create the shipment in Easyship with that courier, create the label and book the next available pickup slot (example). Send them the tracking number.
Copy this into AeroChat
When a customer asks where their order is, ask for their order number or tracking number. Find the shipment in Easyship and reply with its latest status, the most recent checkpoint and the expected delivery date. If it is held at customs, tell them what Easyship shows and hand the conversation to our team.
Who uses it
Online stores and brands that ship domestically or across borders through Easyship can use it, for rate questions, bookings and tracking questions that arrive in chat. These recipes fit a store that ships with Easyship:
What stays in Easyship
Easyship stays your record. Shipments, labels, couriers, pickups, insurance and your credit balance live there, and your team still manages them. Shipping charges are billed to your own Easyship account.
AeroChat handles the conversation. It quotes, books, tracks and cancels as your recipe asks. Easyship can also send tracking status changes by webhook. If you set one up for AeroChat, a status change can be relayed to the customer in the conversation they started.
Questions
Does AeroChat work with Easyship?
Yes. AeroChat connects through Easyship’s public API with an API access token you create under Connect in the Easyship dashboard.
Can customers book a Easyship delivery on WhatsApp?
Yes. AeroChat collects the details in the conversation, requests rates, creates the shipment and label in Easyship and books a pickup, then sends the tracking number in the same chat.
Do I need a developer?
No. You describe the workflow in your own words, create an API integration in Easyship and paste in its token, and switch it on. AeroChat builds the Easyship connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Easyship and try it
Paste the first recipe, connect Easyship, and ask your own chat what it costs to ship a parcel abroad.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.