Check, Change and Cancel YouCanBookMe Bookings on WhatsApp
This recipe lets clients check, move or cancel their YouCanBookMe booking in the chat, and keeps YouCanBookMe up to date as they do. Part of connecting YouCanBookMe to WhatsApp and AI chat.
What happens today
A client messages on WhatsApp to ask what time their session is, or to say they need to move it. They cannot find the confirmation email, so someone on your team has to look it up and reply. Change requests that arrive late in the day wait until tomorrow, and some sessions go ahead with nobody there.
The flow that works
- AeroChat asks for the email the client booked with.
- It finds their upcoming booking in YouCanBookMe and tells them the date and time.
- If they want a new time, it offers free times on the same booking page and moves the booking.
- If they want to cancel, it cancels the booking in YouCanBookMe.
- It confirms the change in the chat.
The recipe
Copy this into AeroChat
When a client asks about, wants to move or wants to cancel a booking, follow these steps.
- Ask: “Which email did you use when you booked?”
- Find their upcoming bookings in YouCanBookMe for that email. If there is more than one, list the dates and ask which one they mean.
- If they only want the details, reply with the date, time and any meeting details.
- If they want a new time, check the same booking page for free times in the next 7 days (example), offer three, and move the booking to the one they pick.
- If they want to cancel, cancel the booking in YouCanBookMe and offer to book another time.
- If the session starts in less than 24 hours (example), tell them our cancellation policy and hand the conversation to our team instead of changing it.
Never share another person’s booking details. Reply in the customer’s language.
Change the notice period to the one your business uses before you paste it.
What to connect
- YouCanBookMe. The account owner generates an API key under Account Password & Security, in the Authentication and API section, and copies it with the account ID. Paste both in when AeroChat asks.
- Your policies. Upload your cancellation policy to AeroChat so it can explain it when a change is too late.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect YouCanBookMe, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from YouCanBookMe’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How close to the session AeroChat can still move or cancel it.
- Whether cancelling is allowed in chat, or always goes to your team.
- What it offers after a cancellation.
The result to expect
Clients get their booking details in the chat without digging for an email, and move or cancel without waiting for your team. Freed times go back on your booking page for someone else.
Measure it with your own numbers: no-shows, and bookings moved or cancelled through chat, for a month before and after.
Next: book YouCanBookMe sessions from chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same YouCanBookMe connection behind it. See what each channel does on the YouCanBookMe integration page.
Let clients manage their own bookings
Paste the recipe, add your YouCanBookMe API key, make a test booking and then ask your own chat to move it.