Book splose Appointments from WhatsApp
This recipe turns a booking request in chat into a confirmed appointment in splose, with real free slots offered in the conversation. Part of connecting splose to WhatsApp and AI chat.
What happens today
A parent messages on WhatsApp asking for a speech therapy session after school. The admin team is on the phone, so the message waits. Later someone checks splose, replies with a few times and books by hand when the parent answers. Back-and-forth messages fill the day, and some families book with whoever replied first.
The flow that works
- AeroChat finds out which service and day the client wants.
- It checks splose for free slots for that service.
- It offers up to three times with the practitioner’s name.
- It finds the client in splose, or creates them if they are new.
- It books the appointment and confirms the details.
The recipe
Copy this into AeroChat
When a client asks to book an appointment, follow these steps.
- Ask which service they need, for example an initial assessment or a therapy session (examples), and whether they have a preferred practitioner.
- Ask which day suits them, and whether mornings or afternoons are better.
- Check splose for free slots for that service on that day. If there are none, check the next 5 days (example).
- Offer up to three times, with the practitioner’s name and location.
- When they pick one, ask for the client’s full name and date of birth and find them in splose. If they are new, ask for a phone number and email and create them as a client.
- Book the appointment in splose.
- Confirm the date, time, practitioner and location.
If the client asks about NDIS or other funding, answer from our knowledge base and hand the conversation to the admin team if it needs a person. Reply in the customer’s language.
Change the services, the look-ahead window and the funding handover to match your practice before you paste it.
What to connect
- splose. The workspace owner requests API access under My Account, then generates a key on the API Keys tab once it is approved. Paste it in when AeroChat asks.
- Your knowledge base. Upload your services, fees, locations and funding information to AeroChat so it can answer before it books.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect splose, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from splose’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which services and practitioners AeroChat can book.
- How far ahead it looks for a free slot.
- Which questions go to the admin team.
The result to expect
Clients who ask to book in chat leave with a confirmed appointment, even while the admin team is busy. New clients arrive already in splose, and the diary stays the one your team works from.
Measure it with your own numbers: appointments booked from chat, and new clients added from chat, for a month before and after.
Next: reschedule and cancel appointments.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same splose connection behind it. See what each channel does on the splose integration page.
Book your first splose appointment from chat
Paste the recipe, add your splose key, and ask your own chat for a session next week.