Answer Nookal Appointment Questions on WhatsApp
This recipe answers “when is my next appointment?” in chat by looking it up in Nookal, and notes any change request for reception. Part of connecting Nookal to WhatsApp and AI chat.
What happens today
Patients on a treatment plan message to check the time of their next session, which practitioner they are seeing, or which location to go to. Each question means opening Nookal, finding the patient and typing the answer back. The questions are simple, but they pile up across a busy day and take reception away from the front desk.
The flow that works
- AeroChat confirms who the patient is.
- It finds their upcoming appointments in Nookal.
- It replies with the date, time, practitioner and location.
- If they want to change something, it passes the details to reception.
The recipe
Copy this into AeroChat
When a patient asks about their next appointment, follow these steps.
- Ask for their full name and date of birth.
- Find them in Nookal. If there is more than one match, ask for their phone number.
- Find their upcoming appointments.
- Reply with the date, time, practitioner and location of the next one. If they ask, list the rest of their upcoming appointments.
- If they have no upcoming appointment, ask whether they would like to book one.
- If they want to move or cancel an appointment, collect the reason and their preferred new day, and hand the conversation to reception with the appointment details.
Never share another patient’s details. If the patient asks a clinical question, hand the conversation to their practitioner. Reply in the customer’s language.
Change who receives change requests and clinical questions before you paste it.
What to connect
- Nookal. Create an API v3.0 client in Nookal’s Setup with read access to patients and appointments, and select your locations. Paste the key in when AeroChat asks.
- Your knowledge base. Upload your location addresses, parking notes and cancellation policy to AeroChat so it can add them to the answer.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Nookal, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Nookal’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How AeroChat confirms who the patient is.
- How many upcoming appointments it lists.
- Who gets change requests and clinical questions.
The result to expect
Patients get their appointment details in chat in seconds, at any hour. Reception handles fewer routine lookups, and change requests arrive with the details already collected.
Measure it with your own numbers: appointment questions answered in chat, and late arrivals or wrong-location visits, for a month before and after.
Next: book Nookal appointments from chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Nookal connection behind it. See what each channel does on the Nookal integration page.
Answer your first appointment question from Nookal
Paste the recipe, add your Nookal key, and ask your own chat when your next test appointment is.