Answer GetResponse Subscription Questions on WhatsApp
This recipe answers subscribers who ask in chat what they are signed up for, and unsubscribes them or narrows what they get when they ask. Part of connecting GetResponse to WhatsApp and AI chat.
What happens today
Subscribers reply on WhatsApp or Instagram to ask why they get your emails, which list they are on, or to stop the emails. Someone has to log in to GetResponse, search each list for them and change it by hand. When that waits, some people mark your emails as spam instead, which hurts delivery to the rest of your list.
The flow that works
- AeroChat asks for the email they subscribed with, if it does not have it.
- It looks them up in GetResponse across your lists.
- It tells them which lists they are on.
- If they ask to stop all emails, it removes them from every list straight away and confirms.
- If they only want fewer emails, it removes them from the list they no longer want and keeps the rest.
The recipe
Copy this into AeroChat
When someone asks whether they are subscribed, why they get our emails, or asks to change or stop them, follow these steps.
- If we do not have their email, ask: “Which email address do you receive our emails on?”
- Search GetResponse for contacts with that email across our lists.
- If there is no match, tell them we could not find that email and ask whether they use another one.
- Tell them which of our lists they are on and which interest tags they have.
- If they ask to stop all marketing emails, remove their contact from every list they are on in GetResponse and confirm: “Done. You will not receive any more marketing emails from us.”
- If they only want to stop one kind of email, such as event news (example), remove them from that one list or remove that interest tag instead.
Do not try to talk them out of unsubscribing. Never subscribe anyone or add them to a list in this workflow. Reply in the customer’s language.
Change the example names and values to the ones your GetResponse account uses before you paste it.
What to connect
- GetResponse. The account owner opens Tools, Integrations and API, API in GetResponse, generates an API key and copies it. Paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect GetResponse, then switch it on. If it built the connection from GetResponse’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Whether AeroChat offers fewer emails before a full unsubscribe, or acts on the request straight away.
- Which lists and tags count as topics a subscriber can switch off on their own.
- Who gets the handover if someone has a complaint about an email.
The result to expect
Subscribers get an answer about their emails in the chat they already use, and unsubscribe requests are done in GetResponse the moment they are made. Fewer people reach for the spam button, and nobody on your team has to search GetResponse by hand.
Measure it with your own numbers: unsubscribe requests handled in chat, and your spam complaint rate, for a month before and after.
Next: add chat contacts to your list with consent.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same GetResponse connection behind it. See what each channel does on the GetResponse integration page.
Handle your next subscription question in chat
Paste the recipe, add your GetResponse API key, and ask the chat about your own subscription.