Connect splose to WhatsApp, Instagram, TikTok and AI Chat
Clients message your practice on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to book or move an appointment, but your diary and client records live in splose. AeroChat answers those conversations and works in splose as it goes: it checks free slots, books the appointment, adds new clients, and moves or cancels appointments when asked. It connects through splose’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with splose and AeroChat
- Book splose appointments from chat. AeroChat checks free slots for the service and practitioner the client asks about and books the time they pick.
- Reschedule and cancel appointments. AeroChat finds the client’s upcoming appointment, offers new times and updates or cancels it in splose.
- Answer “when is my next appointment?”. AeroChat finds the client and replies with the date, time and practitioner.
- Add new clients. When someone books for the first time, AeroChat creates the client in splose with their name, date of birth, phone and email.
- Recognise returning clients. AeroChat looks up the client by name and date of birth or phone, so it does not ask for details splose already holds.
See more WhatsApp workflows you can run alongside it.
Works on every chat channel
Your clients message you wherever they already are. The same splose connection and the same workflows run on every channel AeroChat supports, and splose stays the record whichever one they use.
| Channel | What your clients can do |
|---|---|
| Message your WhatsApp Business number to find a free slot, book a session or move an appointment. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through splose’s public API. It reads practitioners, services, free slots, clients and appointments. It creates and updates clients, and creates, updates and cancels appointments. Each workflow uses only what its recipe asks for.
To connect, the workspace owner opens My Account in splose, goes to the API tab and requests API access. Once splose approves it, refresh the page, open the API Keys tab and generate a key for AeroChat. splose does not keep a copy, so paste it into the AeroChat dashboard straight away when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which splose calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a client asks to book, ask which service they need, for example an occupational therapy session or a speech therapy assessment (examples), and which day suits them. Check splose for free slots for that service and offer up to three times with the practitioner’s name. When they pick one, find them in splose by name and date of birth, or create them as a new client. Book the appointment and confirm the date, time, practitioner and location.
Copy this into AeroChat
When a client asks to change an appointment, ask for their full name and date of birth. Find them in splose and read back their next appointment. Check free slots with the same practitioner over the next 7 days (example), offer three times, and move the appointment to the one they pick. Confirm the new date and time. Never share another client’s details.
Who uses it
Allied health practices that run their diary and client records in splose can use it. Occupational therapy, speech pathology, physiotherapy, psychology and NDIS service providers use it for the booking and appointment changes that arrive in chat.
What stays in splose
splose stays your record. The diary, client records, cases, progress notes, invoices and funding details live there, and your practitioners still deliver the sessions.
AeroChat handles the conversation. It books, moves and cancels appointments and adds clients as your recipe asks, and leaves the rest to splose and your team.
Questions
Does AeroChat work with splose?
Yes. AeroChat connects through splose’s public API with an API key the workspace owner generates once splose approves API access.
Can clients book splose appointments on WhatsApp?
Yes. AeroChat checks free slots, books the time the client picks, and the appointment appears in your splose diary like any other.
Do I need a developer?
No. You describe the workflow in your own words, request API access in splose, generate a key and paste it in, and switch it on. AeroChat builds the splose connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect splose and try it
Paste the first recipe, add your splose key, and ask your own chat for a session next week.