Connect Nookal to WhatsApp, Instagram, TikTok and AI Chat
Patients message your clinic on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to book or ask about an appointment, but your diary and patient records live in Nookal. AeroChat answers those conversations and works in Nookal as it goes: it checks practitioner availability, books the appointment, adds new patients and looks up upcoming visits. It connects through Nookal’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Nookal and AeroChat
- Book Nookal appointments from chat. AeroChat checks availability for the service and location the patient asks about and books the time they pick.
- Answer appointment questions. AeroChat finds the patient in Nookal and replies with their next appointment, practitioner and location.
- Add new patients. When someone books for the first time, AeroChat creates the patient in Nookal with their name, date of birth, phone and email.
- Recognise returning patients. AeroChat looks up the patient by name and date of birth or phone, so it does not ask for details Nookal already holds.
- Answer invoice questions. AeroChat finds the patient’s invoices in Nookal and tells them what is outstanding.
See more WhatsApp workflows you can run alongside it.
Works on every chat channel
Your patients message you wherever they already are. The same Nookal connection and the same workflows run on every channel AeroChat supports, and Nookal stays the record whichever one they use.
| Channel | What your patients can do |
|---|---|
| Message your WhatsApp Business number to find a free time, book a session or check their next appointment. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Nookal’s public API. It reads your locations, practitioners, availability, patients, appointments and invoices. It creates patients and books appointments. Each workflow uses only what its recipe asks for.
To connect, a Nookal admin goes to Setup, then Connections, then API v3.0, and creates a new client for AeroChat. Give it the permissions the workflow needs (for example, read and write patients and appointments) and select the locations it can use. Copy the key straight away, because Nookal shows it once, and paste it into the AeroChat dashboard when AeroChat asks. If you do not see the API option, Nookal support can switch it on for your account.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Nookal calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a patient asks to book, ask which service they need, for example an initial physio assessment or a follow-up session (examples), which location and which day suits them. Check Nookal availability for that service and location and offer up to three times. When they pick one, find them in Nookal by name and date of birth, or create them as a new patient. Book the appointment and confirm the date, time, practitioner and address.
Copy this into AeroChat
When a patient asks when their next appointment is, ask for their full name and date of birth. Find them in Nookal and reply with the date, time, practitioner and location of their next appointment. If they want to change it, hand the conversation to reception with the appointment details. Never share another patient’s details.
Who uses it
Allied health clinics that run their diary and patient records in Nookal can use it. Physiotherapy, chiropractic, podiatry, osteopathy and psychology practices use it for the booking and appointment questions that arrive in chat.
What stays in Nookal
Nookal stays your record. The diary, patient records, treatment notes, invoices, payments and claims live there, and your practitioners still run the sessions.
AeroChat handles the conversation. It books appointments and adds patients as your recipe asks, and leaves the rest to Nookal and your team.
Questions
Does AeroChat work with Nookal?
Yes. AeroChat connects through Nookal’s public API with an API key you create in Nookal’s Setup.
Can patients book Nookal appointments on WhatsApp?
Yes. AeroChat checks availability, books the time the patient picks, and the appointment appears in your Nookal diary like any other.
Do I need a developer?
No. You describe the workflow in your own words, create an API key in Nookal and paste it in, and switch it on. AeroChat builds the Nookal connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Nookal and try it
Paste the first recipe, add your Nookal key, and ask your own chat for a session next week.