Connect Halaxy to WhatsApp, Instagram, TikTok and AI Chat
Patients message your practice on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to book or ask about an appointment, but your diary and patient records live in Halaxy. AeroChat answers those conversations and works in Halaxy as it goes: it finds available appointments, books the one the patient picks, registers new patients and looks up upcoming visits. It connects through Halaxy’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Halaxy and AeroChat
- Book Halaxy appointments from chat. AeroChat finds available appointments for the practitioner and service the patient asks about and books the time they pick.
- Register new patients from chat. AeroChat collects a new patient’s details in the conversation and creates them in Halaxy before their first visit.
- Answer “when is my next appointment?”. AeroChat finds the patient and replies with the date, time, practitioner and location.
- Recognise returning patients. AeroChat looks up the patient by name and date of birth or phone, so it does not ask for details Halaxy already holds.
- Answer invoice questions. AeroChat finds the patient’s invoices in Halaxy and tells them what is outstanding.
See more WhatsApp workflows you can run alongside it.
Works on every chat channel
Your patients message you wherever they already are. The same Halaxy connection and the same workflows run on every channel AeroChat supports, and Halaxy stays the record whichever one they use.
| Channel | What your patients can do |
|---|---|
| Message your WhatsApp Business number to find a free time, book an appointment or register as a new patient. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Halaxy’s public API. It reads practitioners, services, available appointments, patients, appointments and invoices. It creates and updates patients and appointments. Each workflow uses only what its recipe asks for.
To connect, the account owner adds the Halaxy API subscription from the Add-ons page in Halaxy. Then open the Halaxy developer page, create an API key for AeroChat, and copy its Client ID and Client Secret. Halaxy shows the secret once, so save it before you close the window. Enter both in the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Halaxy calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a patient asks to book, ask which service they need, for example a standard consultation or a telehealth session (examples), whether they have a preferred practitioner, and which day suits them. Find available Halaxy appointments for that service and offer up to three times. When they pick one, find them in Halaxy by name and date of birth, or register them as a new patient. Book the appointment and confirm the date, time, practitioner and location.
Copy this into AeroChat
When a new patient wants to book, collect their first name, last name, date of birth, phone number, email and address, one or two questions at a time. Check Halaxy for an existing patient with the same name and date of birth. If there is none, create the patient in Halaxy. Then offer appointment times and book their first visit.
Who uses it
Health practitioners who run their diary and patient records in Halaxy can use it. Psychologists, counsellors, dietitians, physiotherapists and GPs in private practice use it for the booking and new-patient questions that arrive in chat.
What stays in Halaxy
Halaxy stays your record. The diary, patient records, clinical notes, referrals, invoices, payments and claims live there, and your practitioners still see the patients.
AeroChat handles the conversation. It books appointments and registers patients as your recipe asks, and leaves the rest to Halaxy and your team.
Questions
Does AeroChat work with Halaxy?
Yes. AeroChat connects through Halaxy’s public API with the Client ID and Client Secret from an API key you create in Halaxy.
Can patients book Halaxy appointments on WhatsApp?
Yes. AeroChat finds available appointments, books the time the patient picks, and the appointment appears in your Halaxy diary like any other.
Do I need a developer?
No. You describe the workflow in your own words, add the Halaxy API subscription, create a key and paste in its details, and switch it on. AeroChat builds the Halaxy connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Halaxy and try it
Paste the first recipe, add your Halaxy key, and ask your own chat for an appointment next week.