Connect Dentally to WhatsApp, Instagram, TikTok and AI Chat
Patients message your practice on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to book or move an appointment, but your diary and patient records live in Dentally. AeroChat answers those conversations and works in Dentally as it goes: it checks the practitioner’s availability, books the appointment, finds the patient’s upcoming visits and moves or cancels them when asked. It connects through Dentally’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Dentally and AeroChat
- Book Dentally appointments from chat. AeroChat checks availability for the treatment and day the patient asks about and books the slot they pick.
- Reschedule and cancel appointments. AeroChat finds the patient’s upcoming appointment, offers new times and updates it in Dentally.
- Answer “when is my next appointment?”. AeroChat finds the patient and replies with the date, time and practitioner.
- Add new patients. When someone books for the first time, AeroChat creates the patient record in Dentally with their name, date of birth, phone and email.
- Recognise returning patients. AeroChat looks up the patient by name and date of birth or phone, so it does not ask for details Dentally already holds.
See more WhatsApp workflows you can run alongside it.
Works on every chat channel
Your patients message you wherever they already are. The same Dentally connection and the same workflows run on every channel AeroChat supports, and Dentally stays the record whichever one they use.
| Channel | What your patients can do |
|---|---|
| Message your WhatsApp Business number to find a free slot, book a check-up or move an appointment. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Dentally’s public API. It reads patients, practitioners, appointment availability and appointments. It creates and updates patients, and creates, moves and cancels appointments. Each workflow uses only what its recipe asks for.
To connect, a Dentally user with API access goes to Settings, then Developer Settings, and generates a new token with the scopes the workflow needs (for example, read patients and read and write appointments). Copy the token straight away, because Dentally shows it once. Paste it into the AeroChat dashboard when AeroChat asks. Dentally tokens lapse after a period of no use or after 90 days, so generate a new one and paste it in when that happens.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Dentally calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a patient asks to book, ask what the visit is for, for example a check-up, a scale and polish or a toothache (examples), and which day suits them. Check Dentally availability for our practitioners who do that treatment on that day and offer up to three times. When they pick one, find them in Dentally by name and date of birth, or create them as a new patient. Book the appointment with the practitioner, time and reason, and confirm the date, time and our address.
Copy this into AeroChat
When a patient asks when their next appointment is, ask for their full name and date of birth. Find them in Dentally and reply with the date, time and practitioner of their next appointment. If they want to change it, offer three other times with the same practitioner and move it in Dentally. Never share another patient’s details.
Who uses it
Dental practices that run their diary and patient records in Dentally use it for the booking and appointment questions that arrive in chat. These recipes fit a dental practice on Dentally:
- Dental clinics, for bookings, price questions and appointment changes that arrive in chat.
- Appointment booking
- Reschedule and cancel
- Appointment reminder replies
What stays in Dentally
Dentally stays your record. The diary, patient records, clinical notes, treatment plans, invoices and payments live there, and your team still runs the surgery.
AeroChat handles the conversation. It books, moves and cancels appointments and adds patients as your recipe asks, and leaves the rest to Dentally and your team.
Questions
Does AeroChat work with Dentally?
Yes. AeroChat connects through Dentally’s public API with a token you generate in Dentally’s Developer Settings.
Can patients book Dentally appointments on WhatsApp?
Yes. AeroChat checks availability, books the slot the patient picks, and the appointment appears in your Dentally diary like any other.
Do I need a developer?
No. You describe the workflow in your own words, generate a token in Dentally and paste it in, and switch it on. AeroChat builds the Dentally connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Dentally and try it
Paste the first recipe, add your Dentally token, and ask your own chat for a check-up next week.