Connect Smoobu to WhatsApp, Instagram, TikTok and AI Chat
Guests message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, but your apartments, calendar and reservations live in Smoobu. AeroChat answers those conversations and works from Smoobu as it goes: it checks availability and price, finds the reservation, creates the booking and records what the guest asked for. It connects through Smoobu’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Smoobu and AeroChat
- Take direct bookings in chat. AeroChat checks availability and price in Smoobu for the guest’s dates and creates the reservation.
- Handle date changes and cancellation requests. AeroChat finds the reservation, checks whether the new dates are free and leaves an internal note for your team.
- Answer stay questions from the reservation. AeroChat replies with the guest’s dates, apartment and check-in details.
- Offer another apartment when the first is full. AeroChat checks your other apartments for the same dates.
- Record arrival times and extras on the reservation. What the guest tells you goes into the reservation notes, so your team sees it in Smoobu.
Works on every chat channel
Your guests message you wherever they already are. The same Smoobu connection and the same workflows run on every channel AeroChat supports, and Smoobu stays the record whichever one they use.
| Channel | What your guests can do |
|---|---|
| Message your WhatsApp Business number to check dates and prices, book a stay, change their dates or ask about their reservation. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Smoobu’s public API. It reads apartments, rates, availability and reservations, and it can create reservations, update them and add internal notes to the reservation’s message thread. Each workflow uses only what its recipe asks for.
To connect, open the API keys page under Advanced in your Smoobu settings and create an API key for AeroChat, as described in the Smoobu API documentation. Paste the key, and the secret if Smoobu shows one, into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Smoobu calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a guest asks if an apartment is free, ask for their dates and number of guests. Check availability and price in Smoobu. If it is free, reply with the price for the stay. If not, offer our other apartments that are free on those dates. When they want to book, ask for their full name, email and phone number and create a reservation in Smoobu on the direct channel. Tell them our team will send payment details within two hours (example).
Copy this into AeroChat
When a guest asks about their reservation, find it in Smoobu by phone number or email. Reply with their arrival and departure dates, the apartment name and our check-in time. If they tell you their arrival time or ask for an extra, add it to the reservation notes in Smoobu and tell them our team will confirm. Never share a reservation with someone whose phone or email does not match it.
Who uses it
Holiday rental hosts, small guesthouses and serviced apartment operators that run their rooms or rentals in Smoobu use it for guest messages before and during the stay. These recipes cover the same conversations:
- Hotels and serviced stays, for booking, arrival and stay questions that arrive in chat.
- Room availability questions
- Booking changes
- Pre-arrival requests
- Complaint handover
What stays in Smoobu
Smoobu stays your record. Apartments, rates, the calendar, reservations, channel connections and payments live there, and your team still approves changes and handles refunds.
AeroChat handles the conversation. It creates the reservations and records the notes your recipe asks for and leaves the rest to Smoobu and your team.
Questions
Does AeroChat work with Smoobu?
Yes. AeroChat connects through Smoobu’s public API with an API key you create in your Smoobu settings.
Can guests book a stay through WhatsApp?
Yes. AeroChat checks availability and price in Smoobu for the guest’s dates and creates the reservation.
Do I need a developer?
No. You describe the workflow in your own words, create an API key in Smoobu and paste it in, and switch it on. AeroChat builds the Smoobu connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, Free included. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Smoobu and try it
Paste the first recipe, add your Smoobu API key, and ask the chat whether one of your apartments is free next month.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.