Connect Lodgify to WhatsApp, Instagram, TikTok and AI Chat
Guests message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, but your properties, rates and bookings live in Lodgify. AeroChat answers those conversations and works from Lodgify as it goes: it checks availability, quotes the stay, finds the booking and creates new bookings. It connects through Lodgify’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Lodgify and AeroChat
- Answer availability and price questions. AeroChat checks Lodgify for the guest’s dates and replies with a quote for the stay.
- Take direct bookings in chat. AeroChat collects the guest’s details and creates the booking in Lodgify for your team to confirm.
- Answer questions about an existing booking. AeroChat finds the booking by email or phone and replies with the dates, property and amount still to pay.
- Offer other properties when one is full. AeroChat checks your other Lodgify properties for the same dates.
- Record guest requests on the booking. AeroChat adds arrival times and special requests to the booking, so your team sees them in Lodgify.
Works on every chat channel
Your guests message you wherever they already are. The same Lodgify connection and the same workflows run on every channel AeroChat supports, and Lodgify stays the record whichever one they use.
| Channel | What your guests can do |
|---|---|
| Message your WhatsApp Business number to check dates, get a quote, book a stay or ask about their booking. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Lodgify’s public API. It reads properties, availability, rates, quotes and bookings, and it can create bookings and update their details. Each workflow uses only what its recipe asks for.
To connect, log in to Lodgify, open Settings and then Public API, and copy your API key, as described in the Lodgify API documentation. Paste the key into the AeroChat dashboard when AeroChat asks. If you do not see Public API in your settings, ask Lodgify whether your plan includes it.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Lodgify calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a guest asks if a property is free or what it costs, ask for their dates and number of guests. Check availability in Lodgify. If the property is free, get a quote from Lodgify for those dates and reply with the total, the deposit and the cancellation terms. If not, check our other properties for the same dates and offer the ones that are free.
Copy this into AeroChat
When a guest wants to book, ask for their full name, email, phone number and arrival time. Check availability in Lodgify again. Create a booking in Lodgify for that property and those dates with the status Tentative (example), their details and a note with their arrival time and the channel they used. Tell them our team will confirm and send the payment link within two hours (example).
Who uses it
Holiday rental owners, small property managers and guesthouses that run their bookings and direct booking website in Lodgify use it for guest messages. These recipes cover the same conversations:
- Hotels and serviced stays, for booking, arrival and stay questions that arrive in chat.
- Room availability questions
- Booking changes
- Facility and policy questions
- Pre-arrival requests
What stays in Lodgify
Lodgify stays your record. Properties, rates, the calendar, bookings, channel connections and payments live there, and your team still confirms bookings and handles payments and refunds.
AeroChat handles the conversation. It creates the bookings and records the details your recipe asks for and leaves the rest to Lodgify and your team.
Questions
Does AeroChat work with Lodgify?
Yes. AeroChat connects through Lodgify’s public API with the API key from your Lodgify settings.
Can guests book a stay through WhatsApp?
Yes. AeroChat checks availability in Lodgify, quotes the stay and creates the booking for your team to confirm.
Do I need a developer?
No. You describe the workflow in your own words, copy your API key from Lodgify and paste it in, and switch it on. AeroChat builds the Lodgify connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, Free included. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Lodgify and try it
Paste the first recipe, add your Lodgify API key, and ask the chat for a quote on one of your properties.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.