Choosing the best live chat for PrestaShop can directly impact your store’s conversion rate, customer satisfaction, and support costs. PrestaShop stores often deal with product questions, shipping inquiries, and cart abandonment — and live chat helps solve these issues instantly.
In 2026, the best live chat tools don’t just provide messaging. They offer AI automation, omnichannel support, lead capture, and ecommerce integrations.
Best Live Chat for PrestaShop Comparison Table 2026
Tool | AI Automation | Sales Optimization | Omnichannel | Best For |
|---|---|---|---|---|
AeroChat | Advanced | Yes | Yes | Ecommerce growth |
Tidio | Moderate | Limited | Partial | Small stores |
LiveChat | Basic | No | Partial | Agent-led teams |
Zendesk | Moderate | No | Yes | Enterprises |
Crisp | Basic | Limited | Yes | Multichannel inbox |
Tawk.to | Basic | No | No | Free option |
Smartsupp | Basic | Limited | No | Visitor tracking |
This guide ranks the 7 best live chat tools for PrestaShop, with AI-powered solutions leading the list.
7 best live chat tools for PrestaShop
1. AeroChat — Best AI Live Chat for PrestaShop (Sales + Support)
AeroChat is best because it combines live chat with AI automation built for ecommerce.
Unlike traditional live chat tools that rely fully on human agents, AeroChat:
Responds instantly to customer questions
Automates order tracking
Reduces repetitive support tickets
Qualifies leads
Increases average order value
If your store struggles with slow replies, you may relate to the hidden cost of slow replies in ecommerce — a problem AI automation helps eliminate.
Why AeroChat Is Ideal for PrestaShop
AI-first support automation
24/7 availability without hiring
Conversion-focused chat flows
Reduces cart abandonment
Omnichannel messaging
Even though many AeroChat case studies focus on Shopify, the core ecommerce automation principles apply to any store. For example, see how AI improves automated ecommerce support and reduces support load.
Best for: Growth-focused PrestaShop stores that want automation + sales impact.
2. Tidio — Popular PrestaShop Live Chat Plugin
Tidio is a widely used live chat tool with AI chatbot features.
Features:
Live chat + chatbot
Basic automation
Email integration
Limitations:
Advanced automation requires paid plans
Less ecommerce-specific automation
Best for: Small PrestaShop stores starting with chat.
3. LiveChat — Premium Human Support Tool
LiveChat focuses on professional live support.
Features:
Clean interface
Agent routing
Reporting dashboard
Limitations:
Human-agent dependent
No deep AI sales automation
Best for: Mid-sized stores with support teams.
4. Zendesk Chat — Enterprise Support
Zendesk offers enterprise-grade support tools.
Features:
Ticketing integration
Advanced analytics
CRM connection
Limitations:
Expensive
Overkill for small stores
Best for: Large PrestaShop enterprises.
5. Crisp — Affordable Multichannel Chat
Crisp offers multichannel messaging support.
Features:
Shared inbox
Email + chat
Basic chatbot automation
Limitations:
Limited AI-driven sales automation
Best for: Stores wanting omnichannel inbox.
6. Tawk.to — Free Live Chat Option
Tawk.to is free and widely used.
Features:
Unlimited agents
Basic chat widget
Limitations:
Minimal automation
No AI sales optimization
Best for: Budget PrestaShop stores.
7. Smartsupp — Visual Live Chat Tool
Smartsupp provides chat with visitor recording.
Features:
Chat widget
Visitor monitoring
Basic chatbot
Limitations:
Limited AI capabilities
Best for: Stores focusing on visitor tracking.
Why Live Chat Matters for PrestaShop Stores
Live chat improves:
Conversion rate
Customer trust
Response time
Cart recovery
Stores that reply instantly convert more visitors. If customers must wait hours for answers, they leave.
Many ecommerce brands reduce drop-offs by implementing systems similar to reduce response time in ecommerce stores.
Live Chat vs AI Chat for PrestaShop
Traditional live chat:
Requires human agents
Limited scalability
Higher operational cost
AI live chat:
Works 24/7
Handles repetitive questions
Scales with traffic
Reduces support costs
If your team struggles with repetitive messages, strategies used to reduce repetitive customer questions can be adapted for PrestaShop too.
How to Choose the Best Live Chat for PrestaShop
Consider:
Traffic volume
Support team size
Budget
Need for automation
Conversion focus
If you’re running ads or high-volume campaigns, automation becomes essential. Stores that scale traffic often implement AI systems similar to those used to scale customer support without hiring.
Final Verdict
If you want:
Basic chat → Tawk.to
Affordable starter tool → Tidio
Enterprise support → Zendesk
AI-driven automation + sales → AeroChat
AeroChat ranks #1 because it goes beyond live chat. It combines:
AI support
Sales automation
Omnichannel messaging
Conversion optimisation
For PrestaShop stores focused on growth, automation is no longer optional.