Convi vs AeroChat 2026: Shopify AI Assistant Comparison

Choosing the right Shopify AI assistant is not just about adding automation. It is about choosing how your store scales.

Many merchants evaluating Convi vs AeroChat are trying to answer one question:

Which AI chatbot actually reduces support workload while increasing revenue?

Convi positions itself as an entry-level AI chatbot for Shopify. AeroChat positions itself as a proactive ecommerce automation platform.

This guide compares both platforms across:

• Shopify integration

• Proactive automation

• Cart abandonment prevention

• WhatsApp integration

• Scalability

• Revenue impact

If you are serious about growth, this comparison will help you decide correctly.

Convi vs AeroChat – Feature Comparison Table

This table highlights the core difference.

Convi reacts.
AeroChat prevents.

Now let’s break this down in detail.

1. Shopify Integration Depth

Convi offers standard Shopify integration. It can access product data and respond to basic queries.

AeroChat integrates deeply with Shopify’s:

• Orders

• Product variants

• Inventory

• Cart data

• Collections

This allows full automation of repetitive requests.

For example, stores can automate order tracking on Shopify instead of answering tracking tickets manually.

That alone reduces a significant percentage of support volume.

2. Proactive vs Reactive Automation

This is the biggest difference.

Convi primarily responds when customers ask questions.

AeroChat triggers assistance based on behaviour.

For example:

• If a visitor hesitates at checkout

• If someone spends 60 seconds on a product page

• If a user revisits the same product

• If cart value crosses a threshold

That behaviour-based model aligns with the proactive approach.

Reactive systems handle problems.
Proactive systems prevent them.

3. Cart Abandonment Prevention

Checkout hesitation is one of the biggest revenue leaks in ecommerce.

Convi offers limited cart recovery capability.

AeroChat enables real-time intervention through behaviour triggers.

Many stores reduce cart abandonment using instant replies when customers pause during checkout.

Instead of losing the sale, the chatbot offers help at the right moment.

4. WhatsApp Automation

Convi focuses mainly on website chat.

AeroChat includes WhatsApp chatbot automation designed for Shopify stores.

That allows merchants to automate Shopify support through WhatsApp.

For brands where customers prefer messaging apps, this dramatically improves response time and engagement.

WhatsApp automation is often the difference between delayed support and instant assistance.

5. AI Product Recommendations and Revenue Impact

Basic chatbots answer questions.

Advanced AI chatbots increase revenue.

AeroChat enables contextual product recommendations during chat, helping stores increase average order value.

Support conversations become revenue conversations.

Convi focuses more on FAQ automation than conversion optimisation.

6. Reducing Support Workload

As stores grow, support volume increases.

Manual ticket handling becomes expensive.

Convi can assist with entry-level automation.

AeroChat is designed to reduce support workload at scale.

By automating tracking, FAQs, product questions, and behavioural triggers, AeroChat reduces the need for additional support hires.

7. Scalability

Convi works well for:

• New Shopify stores

• Low order volume

• Minimal support traffic

AeroChat is built for:

• Growing DTC brands

• High traffic stores

• Businesses scaling ad spend

• Stores handling large message volumes

If your store is scaling, reactive support models eventually create bottlenecks.

Proactive automation removes them.

When Convi May Be Enough

Convi can be suitable if:

• You are an early-stage store

• You only need basic FAQ automation

• You have low customer support volume

• You are not focused on proactive triggers

It is an entry-level solution.

When AeroChat Is the Better Choice

AeroChat becomes the stronger choice if:

• You want behaviour-based automation

• You want to prevent cart abandonment

• You want WhatsApp integration

• You want automated order tracking

• You want AI-driven product recommendations

• You plan to scale aggressively

For stores transitioning from reactive to proactive automation, AeroChat offers deeper ecommerce alignment.

Final Verdict

Convi is a basic Shopify AI assistant.

AeroChat is a proactive ecommerce automation platform.

If your priority is simple automation for a small store, Convi may work.

If your priority is:

• Reducing support tickets

• Increasing conversion rate

• Automating tracking

• Scaling without increasing headcount

• Integrating WhatsApp

• Leveraging behaviour-based triggers

AeroChat offers more strategic capability.

The right decision depends on your growth stage.

But for ecommerce brands serious about proactive customer support, automation depth matters more than simplicity.