Convi vs AeroChat 2026: Shopify AI Assistant Comparison

Choosing a Shopify AI assistant is a decision about what you want the chat to do for your store as it grows.

Many merchants evaluating Convi vs AeroChat are trying to answer one question:

Which AI chatbot actually reduces support workload while increasing revenue?

Convi positions itself as a Shopify AI chatbot for Shopify focused on product discovery and support. AeroChat is chat infrastructure that runs your customer service and sales workflows. You describe the workflow you want automated, and it runs it, connected to your store, so it can perform actions, not just answer questions.

This guide compares both tools across:

• Shopify integration

• Proactive automation

• Cart abandonment prevention

• WhatsApp integration

• Scalability

• Revenue impact

Feature lists change, so check Convi’s current listing on the Shopify App Store alongside this comparison.

Convi vs AeroChat – Feature Comparison Table

The core difference is that Convi mainly answers when the shopper asks, while AeroChat can also start the conversation and act on the store data.

1. Shopify Integration Depth

Convi offers a Shopify integration that gives it access to product data.

AeroChat connects to Shopify’s:

• Orders

• Product variants

• Inventory

• Cart data

• Collections

This allows full automation of repetitive requests.

For example, stores can automate order tracking on Shopify instead of answering tracking tickets manually.

Order tracking is one of the most common questions a store gets, so automating it takes a large share of routine tickets off your team.

2. Proactive vs Reactive Automation

Convi primarily responds when customers ask questions.

AeroChat can also trigger assistance based on behaviour.

For example:

• If a visitor hesitates at checkout

• If someone spends 60 seconds on a product page

• If a user revisits the same product

• If cart value crosses a threshold

That behaviour-based model follows the proactive approach: help arrives before the shopper gives up.

3. Cart Abandonment Prevention

Checkout hesitation is one of the biggest revenue leaks in ecommerce.

AeroChat can step in during checkout through behaviour triggers.

Many stores reduce cart abandonment using instant replies when customers pause during checkout.

Instead of losing the sale, the chatbot offers help at the right moment.

4. WhatsApp Automation

Convi focuses mainly on website chat.

AeroChat includes WhatsApp chatbot automation for Shopify stores.

That allows merchants to automate Shopify support through WhatsApp.

For brands whose customers prefer messaging apps, that means answering on the channel they already use.

5. AI Product Recommendations and Revenue Impact

AeroChat recommends products in context during the chat, helping stores increase average order value.

A support question about one product becomes a chance to suggest the right size or a matching item.

Convi focuses on product discovery and FAQ answers.

6. Reducing Support Workload

As stores grow, support volume increases.

Manual ticket handling becomes expensive.

Convi can help with storefront questions.

AeroChat is designed to reduce support workload at scale.

By automating tracking, FAQs, product questions and behaviour-based messages, AeroChat reduces the need for additional support hires.

7. Scalability

Convi works well for:

• New Shopify stores

• Low order volume

• Minimal support traffic

AeroChat is built for:

• Growing DTC brands

• High traffic stores

• Businesses scaling ad spend

• Stores handling large message volumes across channels

When AeroChat Fits

AeroChat fits if:

• You want behaviour-based automation

• You want to prevent cart abandonment

• You want WhatsApp integration

• You want automated order tracking

• You want AI-driven product recommendations

• You plan to scale

When Convi May Be Enough

Convi can be suitable if:

• You are an early-stage store

• You mainly need FAQ and product discovery help on your website

• You have low customer support volume

• You are not focused on proactive triggers

Final Verdict

If your priority is simple storefront help for a small store, Convi may work.

If your priority is:

• Reducing support tickets

• Increasing conversion rate

• Automating tracking

• Scaling without increasing headcount

• Integrating WhatsApp

• Using behaviour-based triggers

then AeroChat is the better choice.

Connect AeroChat to your store and test it on your own order and product questions before you decide.

Start your 7-day free trial. No credit card needed. Install AeroChat from the Shopify App Store.

Not on Shopify? Sign up for AeroChat here.

Convi is a Shopify AI assistant focused on product discovery and support. Teams evaluating it alongside other options have also reviewed Shoply AI vs AeroChat for the search and discovery angle, and Molin vs AeroChat for a broader AI support comparison. For merchants comparing setup complexity across these tools, common chatbot switching mistakes covers what tends to go wrong in these migrations.