How to Connect Shopify AeroChat Chatbot With FB, IG & WhatsApp in 2026

To connect AeroChat with Shopify, Facebook, Instagram, and WhatsApp, you install the AeroChat Shopify app, then link your Meta channels (FB + IG) and WhatsApp Business inside AeroChat so all customer messages flow into one AI system. This setup lets you connect social chat to Shopify, automate FAQs, answer product questions, and manage conversations across channels without juggling multiple inboxes.

This guide walks you through the full setup step by step.

What You Need Before You Start

Before connecting AeroChat to FB, IG, and WhatsApp, make sure you have:

• Admin access to your Shopify store

• Admin access to your Facebook Page

• Access to the correct Instagram Business account (connected to that Page)

• A WhatsApp Business number (recommended, not personal)

• Access to Meta Business Suite (for permissions)

If any of these are missing, the connection step will fail due to permission limits.

Step 1: Install AeroChat on Shopify

Installing AeroChat is the base connection that allows social chat to map to products and orders.

1. Open the AeroChat Shopify app page: AeroChat – AI Chatbot for Shopify

2. Click Install

3. Approve requested permissions

4. After install, you’ll land inside the AeroChat setup screen

Result: AeroChat is now connected to your Shopify store.

Step 2: Confirm Your Shopify Store Data Is Syncing

This ensures the chatbot can answer product questions and reduce support load.

Inside AeroChat:

1. Go to Settings → Store Sync (or similar section)

2. Confirm that:

   • Products are syncing

   • Collections are visible

   • Order access is enabled (if you want order-related replies)

Tip: If you don’t enable order access, AeroChat can still help with pre-sales, but it won’t answer “Where is my order?” type questions.

Step 3: Connect Facebook (Messenger) to AeroChat

Connecting Facebook enables Messenger messages to be handled by the same AI system.

1. In AeroChat, open Channels (or “Integrations”)

2. Select Facebook Messenger

3. Click Connect Facebook

4. A Meta login popup will appear

5. Choose the correct Facebook Page

6. Approve required permissions (messages, page access)

Result: Your Facebook Page inbox is now connected to AeroChat.

Step 4: Connect Instagram DM to AeroChat

Instagram DMs require an Instagram Business account linked to a Facebook Page.

1. In AeroChat, select Instagram under Channels

2. Click Connect Instagram

3. Log in to Meta and select the correct Instagram account

4. Approve permissions for messaging and account access

If Instagram doesn’t appear as an option, check:

• Your IG is set to Business

• IG is linked to a Facebook Page

• You have correct admin permissions in Meta Business Suite

Result: Instagram DMs now route into AeroChat.

Step 5: Connect WhatsApp Business to AeroChat

WhatsApp is typically the highest-converting channel for ecommerce support and sales.

1. In AeroChat, select WhatsApp under Channels

2. Choose Connect WhatsApp Business

3. Follow the guided steps to:

   • Verify your WhatsApp Business number

   • Connect through your Meta WhatsApp Business setup

   • Complete verification if required

Result: WhatsApp chats now flow into AeroChat with the same AI logic.

Step 6: Enable Omnichannel Routing (One Inbox for All Channels)

This is the step that turns the setup into true omnichannel support.

In AeroChat:

1. Go to Routing / Inbox Settings

2. Turn on:

   • Unified inbox (FB + IG + WhatsApp + Website)

   • Team routing rules (Support vs Sales)

   • Escalation triggers (send to human when needed)

Outcome: You no longer need separate inboxes for each platform.

Step 7: Turn On AI Automation for FAQs and Pre-Sales

This is where you start saving hours of manual replies.

1. In AeroChat, open Automation / AI Settings

2. Enable:

   • FAQ automation (shipping, returns, delivery)

   • Product Q&A automation (pricing, variants, features)

   • Checkout guidance prompts

For background on how AI chat handles repetitive questions, see: how ecommerce chatbots answer customer questions automatically.

Step 8: Test Each Channel (Don’t Skip This)

Testing prevents “it’s connected but not working” issues.

Test checklist:

• Send a DM from Instagram to your business account

• Send a message to your Facebook Page on Messenger

• Send a WhatsApp message from a personal number

• Ask 3 question types:

  1. Shipping time

  2. Return policy

  3. Product availability

Pass condition: AeroChat replies instantly and consistently across all channels.

Step 9: Add a WhatsApp Button on Your Shopify Store (Optional, High Impact)

This increases chat volume from your site and makes support easier for mobile buyers.

Use the guide: Add a WhatsApp chat button to your website
Or the Shopify-specific integration: Add WhatsApp button to Shopify store

Common Issues and Quick Fixes

Instagram won’t connect

• Ensure IG is Business, linked to a Facebook Page

• Confirm Meta Business permissions

Facebook connects but messages don’t arrive

• Verify you connected the correct Page

• Check message permissions were approved

WhatsApp verification fails

• Use WhatsApp Business (not personal)

• Confirm number is eligible and not already locked to another provider

Best-Practice Setup

For most ecommerce stores, the best configuration is:

• AI handles first response + repetitive FAQs

• Humans handle refund disputes and complex issues

• Unified inbox routes by intent (Sales vs Support)

• Analytics monitors response time and unresolved questions

Final Takeaway

Connecting AeroChat with Shopify, Facebook, Instagram, and WhatsApp is one of the fastest ways to centralise customer conversations and automate replies across channels. Once installed and linked through Meta permissions, your Shopify store can handle more messages, respond faster, and convert more customers—without adding support staff.