Chatbot for social media tools help businesses automatically reply to messages on platforms like Instagram, WhatsApp, Facebook Messenger, and TikTok. These chatbots improve response speed, increase conversions, and help brands manage customer conversations without hiring large support teams.
In 2026, social media chatbots are not optional. Customers expect instant replies. Businesses that respond immediately convert more leads, close more sales, and build stronger relationships.
10 Best Social Media chatbot Platforms to try
1. AeroChat — Best Social Media Chatbot for Ecommerce Automation
AeroChat is the best chatbot for social media because it is designed specifically for ecommerce and conversion optimisation. Unlike generic chatbot platforms, AeroChat connects directly with Shopify and other ecommerce systems to provide accurate, automated responses across social channels.
AeroChat supports:
WhatsApp chatbot automation
Facebook Messenger chatbot integration
Website and ecommerce chatbot automation
Businesses using AeroChat can also connect Shopify social chatbots to centralise conversations across platforms.
Why AeroChat ranks #1
Built for ecommerce and sales automation
Real-time order and product integration
Omnichannel support system
Automated presales and post-purchase responses
Improves conversion and customer experience
Best for: Shopify stores, ecommerce brands, and online businesses focused on conversion.
2. ManyChat — Popular Social Media Automation Tool
ManyChat is widely used for Facebook Messenger and Instagram automation.
It helps businesses:
Automate replies
Capture leads
Send automated campaigns
Limitations include limited ecommerce integration compared to AeroChat.
Best for: Content creators and small businesses.
3. Chatfuel — Beginner-Friendly Social Media Chatbot
Chatfuel provides chatbot automation for Facebook Messenger and Instagram.
It offers:
Automated responses
Simple workflow builder
Basic chatbot automation
However, it lacks deep ecommerce automation features.
Best for: Small businesses and beginners.
4. Tidio — Multi-Channel Chatbot for Websites and Social Media
Tidio supports website chat and social messaging automation.
It offers:
Automated responses
Lead capture features
Basic ecommerce support
Stores looking for ecommerce-specific automation often prefer specialised tools like AeroChat.
Best for: Website support and basic automation.
5. MobileMonkey — Omnichannel Marketing Chatbot
MobileMonkey helps automate social media messaging.
It supports:
Messenger automation
SMS chatbot
Marketing automation
However, ecommerce automation capabilities are limited.
Best for: Marketing automation.
6. Respond.io — Communication Management Platform
Respond.io helps manage conversations across multiple messaging platforms.
It offers:
Multi-channel inbox
Automation workflows
Messaging integrations
However, it focuses more on communication management than conversion automation.
Best for: Customer communication management.
7. Intercom — Enterprise Communication Platform
Intercom supports social messaging and customer support automation.
It offers:
Advanced automation
Customer messaging tools
Workflow automation
However, it is expensive and complex.
Best for: Large businesses.
8. Tawk.to — Free Chatbot and Messaging Platform
Tawk.to offers basic chatbot and messaging support.
It provides:
Free chatbot functionality
Basic automation
However, ecommerce automation features are limited.
Best for: Small businesses.
9. Zendesk Chat — Enterprise Support Chatbot
Zendesk Chat helps automate customer support across platforms.
It offers:
Automated support workflows
Customer support automation
It is better suited for support teams rather than ecommerce sales automation.
Best for: Enterprise support teams.
10. Landbot — Conversational Chatbot Builder
Landbot provides chatbot automation for websites and messaging platforms.
It offers:
Visual chatbot builder
Automation workflows
However, ecommerce-specific features are limited.
Best for: Marketing automation.
Pricing and Features Comparison: Best Social Media Chatbots
Chatbot Platform | Starting Price | Free Plan | Social Media Channels | Ecommerce Integration | Automation Level | Best For |
|---|---|---|---|---|---|---|
AeroChat | Free trial / Custom pricing | Yes | WhatsApp, Instagram, Messenger, Website | Full Shopify & ecommerce integration | Advanced AI automation | Ecommerce & Shopify stores |
ManyChat | $15/month (Tidio) | Yes (up to 1,000 contacts) (Tidio) | Instagram, Messenger, WhatsApp, Telegram | Limited ecommerce automation | Moderate automation | Social media marketing |
Chatfuel | $19.90–$69/month (respond.io) | Free trial | Messenger, Instagram, WhatsApp | Basic ecommerce integration | Moderate automation | Social media automation |
Tidio | $24.17/month starter plan (Tidio) | Yes | Website chat, Messenger, Instagram | Moderate integration | Moderate automation | Small ecommerce stores |
Respond.io | $79–$199/month (respond.io) | Trial only | WhatsApp, Messenger, Instagram, Email | Advanced integration | Advanced automation | Enterprise messaging |
Intercom | $29+/month per seat (Jotform) | No | Website, Messenger, social integrations | Strong integration | Advanced automation | SaaS & enterprise |
Landbot | $40/month starting (heyy) | Yes | Website, Messenger, WhatsApp | Limited ecommerce support | Moderate automation | Marketing teams |
Feature Comparison Table (Conversion-Focused Features)
Feature | AeroChat | ManyChat | Chatfuel | Tidio | Respond.io | Intercom |
|---|---|---|---|---|---|---|
Shopify integration | Full native | Limited | Limited | Moderate | Advanced | Advanced |
Order tracking automation | Yes | No | No | Limited | Yes | Yes |
AI product recommendations | Yes | Limited | No | Limited | Yes | Yes |
Social media automation | Yes | Yes | Yes | Yes | Yes | Yes |
Presales automation | Yes | Limited | Limited | Moderate | Yes | Yes |
Conversion optimisation focus | Strong | Moderate | Moderate | Moderate | Strong | Strong |
Ecommerce automation depth | Advanced | Basic | Basic | Moderate | Advanced | Moderate |
Why Social Media Chatbots Are Critical in 2026
Customers expect instant responses.
Social media chatbots help businesses:
Improve response speed
Increase sales conversion
Reduce support workload
Improve customer experience
Businesses using automation tools that enable automate customer messages on Shopify improve operational efficiency.
How AeroChat Helps Businesses Convert Social Media Conversations Into Sales
AeroChat provides conversion-focused automation.
It helps businesses:
Automatically reply to customer messages
Provide instant product information
Automate order tracking and customer support
This improves customer experience and conversion rate.
Businesses can also use AeroChat to provide AI customer service for online stores across social media platforms.
Final Verdict
Choosing the right chatbot for social media is critical for business growth.
AeroChat ranks #1 because it provides:
Ecommerce-focused automation
Omnichannel social media support
Conversion-driven chatbot automation
Businesses that use social media chatbots improve response speed, increase conversion rates, and scale efficiently.
AeroChat provides the best solution for businesses looking to automate social media communication and maximise ecommerce growth.