10 Best AI Social Media Chatbots in 2026 (Based on Price and Features)

Ai Chatbot for social media tools help businesses automatically reply to messages on platforms like Instagram, WhatsApp, Facebook Messenger, and TikTok. These chatbots improve response speed, increase conversions, and help brands manage customer conversations without hiring large support teams.

Customers expect fast replies on social channels. Businesses that answer while the customer is still interested convert more leads, close more sales and build stronger relationships.

10 Best Ai Social Media chatbot Platforms to try

1. AeroChat: Social Media AI Chatbot for Ecommerce and Service Businesses

AeroChat turns social DMs and comments into completed sales. It answers from your live product data, checks orders, and sends payment links and discounts within the limits you set, on Instagram, WhatsApp, Messenger, Telegram and TikTok in one inbox. AeroChat is chat infrastructure for customer service and sales workflows. You describe the workflow you want automated in your own words, and it runs it, connected to your own systems. AeroChat connects directly with Shopify and other ecommerce systems, so replies on social channels can check orders and products.

AeroChat supports:

• WhatsApp chatbot automation

• Instagram automated replies, including replies to comments

• Facebook Messenger, Telegram and TikTok

• Website chat and email

Businesses using AeroChat can also connect Shopify social chatbots to centralise conversations across platforms.

What AeroChat does

• Answers pre-sales questions from your live product data

• Checks order status after verifying the customer’s email or phone

• Sends payment links and discounts within the limits you set

• Hands the conversation to your team when a person is needed

• Keeps every channel in one inbox

• Shopify AI customer support

Best for: Shopify stores, ecommerce brands and service businesses that sell through social channels.

2. ManyChat: Popular Social Media Automation Tool

ManyChat is widely used for Facebook Messenger and Instagram automation.

It helps businesses:

• Automate replies

• Capture leads

• Send automated campaigns

Its strength is marketing automation on Meta channels, such as comment-to-DM flows and broadcasts.

Best for: Content creators and small businesses.

3. Chatfuel: Beginner-Friendly Social Media Chatbot

Chatfuel provides chatbot automation for Facebook Messenger and Instagram.

It offers:

• Automated responses

• Simple workflow builder

• Template-based chatbot automation

It focuses on social conversations rather than store integrations.

Best for: Small businesses and beginners.

4. Tidio: Multi-Channel Chatbot for Websites and Social Media

Tidio supports website chat and social messaging automation.

• Automated responses

• Lead capture features

• Ecommerce support through store integrations

Best for: Website support and small online stores.

5. MobileMonkey: Multi-Channel Marketing Chatbot

MobileMonkey helps automate social media messaging.

It supports:

• Messenger automation

• SMS chatbot

• Marketing automation

Its focus is marketing rather than ecommerce order handling.

Best for: Marketing automation.

6. Respond.io: Communication Management Platform

Respond.io helps manage conversations across multiple messaging platforms.

• Multi-channel inbox

• Automation workflows

• Messaging integrations

It focuses on managing team conversations across channels.

Best for: Customer communication management.

7. Intercom: Enterprise Communication Platform

Intercom supports social messaging and customer support automation.

• Advanced automation

• Customer messaging tools

• Workflow automation

It is priced per seat with AI usage on top, which suits larger teams.

Best for: Large businesses.

8. Tawk.to: Free Chatbot and Messaging Platform

Tawk.to offers free chat and messaging support.

It provides:

• Free chatbot functionality

• Simple automation

It suits businesses that want free live chat first and automation second.

Best for: Small businesses.

9. Zendesk Chat: Enterprise Support Chatbot

Zendesk Chat helps automate customer support across platforms.

• Automated support workflows

• Customer support automation

It is built around support teams and ticket workflows.

Best for: Enterprise support teams.

10. Landbot: Conversational Chatbot Builder

Landbot provides chatbot automation for websites and messaging platforms.

• Visual chatbot builder

• Automation workflows

Best for: Teams that want to design conversation flows visually.

Pricing and Features Comparison: Best Social Media Chatbots

Prices change often. Check each vendor’s pricing page for current rates before you decide.

How to Compare Features

Instead of scoring tools against each other, check the features your business actually needs:

• Store integration: can it read your products and orders, or only answer from FAQs?
• Order tracking: can it look up an order safely, after checking who is asking?
• Product recommendations: does it recommend from live stock?
• Channels: does it cover every social channel your customers use?
• Handover: does your team get the full conversation when it passes a chat over?
• Pricing unit: is it billed per contact, per seat, per conversation or per AI response?

Why Social Media Chatbots Are Critical in 2026

Customers expect instant responses.

Social media chatbots help businesses:

• Improve response speed

• Increase sales conversion

• Reduce support workload

• Improve customer experience

Businesses using automation tools that enable automate customer messages on Shopify improve operational efficiency.

How AeroChat Helps Businesses Convert Social Media Conversations Into Sales

AeroChat acts inside the conversation.

• Automatically reply to customer messages

• Provide instant product information

• Automate order tracking and customer support

The customer gets an answer and a next step, such as a product link or a payment link, while they are still interested.

Businesses can also use AeroChat to provide AI customer service for online stores across social media platforms.

Final Verdict

AeroChat is the top choice for businesses that want social conversations to check orders, recommend products and take payments inside the chat. ManyChat and Chatfuel focus on social marketing automation. Respond.io and Intercom suit teams managing conversations at scale. Tidio and Tawk.to suit website-first businesses.

Businesses that use social media chatbots improve response speed, increase conversion rates, and scale efficiently.

If most of your sales questions arrive as Instagram or WhatsApp DMs, try AeroChat on those channels first.

Start your 7-day free trial. No credit card needed. Create your AeroChat account.

On Shopify? Install AeroChat from the Shopify App Store.