AeroChat typically increases conversions more than Tidio on Shopify stores because it uses ecommerce-specific AI that understands products, carts, orders, and WhatsApp support. Tidio is a general live chat platform that can answer questions but lacks deep Shopify integration and automated sales workflows.
What Is Tidio?
Tidio is a live chat and chatbot platform used on Shopify and other ecommerce stores. It allows merchants to:
Add live chat to their website
Set up basic automated replies
Track customer conversations
Use templates to answer FAQs
Tidio’s AI is designed for general support and simple chat flows. It is easy to install and integrates with Shopify, but it does not provide advanced automation for sales and conversions.
Because Tidio is mainly a live chat product, merchants usually need manual setup and rule creation for sales flows and checkout nudges, which can take time to manage.
What Is AeroChat?
AeroChat is an AI-driven shopify chatbot built specifically for Shopify ecommerce. It understands products, order data, customer carts, and buyer intent, and uses that data to drive real sales.
With AeroChat your store can:
Automatically recommend products
Recover abandoned carts with AI follow-ups
Reply instantly on WhatsApp and live web chat
Answer order and delivery questions without agents
For example, AeroChat explains in its guide on AI-powered Shopify product recommendations how its chatbot uses real store data to recommend items that convert.
Tidio vs AeroChat Feature Comparison
Feature | Tidio | AeroChat |
|---|---|---|
Shopify product understanding | Basic | Deep |
Automatic cart recovery | No | Yes |
Order tracking chatbot | No | Yes |
WhatsApp commerce integration | Limited | Native |
AI chatbot | Basic | Ecommerce AI |
Product recommendations | No | Yes |
Live chat support | Yes | Yes |
Best for Shopify sales | Support only | Sales and support |
How Each Platform Works for Shopify Stores
Tidio on Shopify
Tidio adds a chatbot to your website. Merchants can use pre-built templates to answer common questions such as store hours or order status. However:
Conversion bots require manual setup
Sales flows are limited unless rules are built
WhatsApp support is not native
AeroChat on Shopify
AeroChat connects directly to Shopify store data. When customers ask about size, pricing, or availability, AeroChat answers instantly using real product and cart information.
You can also automate:
Cart abandonment follow-ups
Product suggestions
Post-purchase FAQs
WhatsApp engagement
More details are available in AeroChat’s guide on WhatsApp chatbots for Shopify conversions.
Conversion Capabilities
Ecommerce function | Tidio | AeroChat |
|---|---|---|
Answer product questions | Yes | Yes |
Upsell or suggest products | No | Yes |
Recover abandoned carts | No | Yes |
Order status and delivery | Basic | Yes |
WhatsApp order support | No | Yes |
Automated follow-ups | Basic | Yes |
Which One Is Better for Shopify Conversions?
Tidio is a good live chat tool for stores just starting out. It helps answer customer questions quickly.
However, its automation is limited because:
Chatbots are rule-based
There is no deep Shopify data context
Cart and order automation is manual
AeroChat uses real store data, understands carts and orders, automates sales flows, and integrates WhatsApp natively. This allows it to turn support conversations into real revenue.
Why Many Stores Move From Tidio to AeroChat
Shopify merchants often switch because:
Tidio chat flows are manually configured
Tidio does not automatically suggest products
Cart recovery requires extra apps
Order tracking still needs agents
There is no native WhatsApp support
Scaling support becomes expensive
AeroChat replaces all of this with AI and automation built for Shopify.
When Tidio Still Makes Sense
Tidio is useful when:
You need a simple live chat tool
You have a small support team
You only need basic FAQs
You are testing chat on your store
As stores grow, these limits become more noticeable.
When AeroChat Is the Better Choice
AeroChat is better when your goal is:
Increasing conversions
Automating repetitive chats
Boosting WhatsApp engagement
Recovering carts automatically
Reducing manual support work
Final Verdict
Tidio is a solid live chat platform for basic support, but it is limited for ecommerce sales. AeroChat is more powerful for Shopify because it drives conversions, automates sales workflows, and connects WhatsApp directly to the buying experience, making it the better option for growing stores.