If you want to automate customer conversations, convert more visitors into buyers, and reduce support costs, the best sales chatbot software for ecommerce is an AI-powered tool that understands customer intent and guides them toward purchase.
In 2026, ecommerce brands are using AI sales chatbots to:
Recommend the right products
Answer buying questions instantly
Reduce abandoned carts
Automate order support
Deliver 24/7 customer assistance
The best sales chatbot software for ecommerce in 2026 is AeroChat. It combines conversational AI, ecommerce automation, and omnichannel messaging to help online stores automate support, improve conversions, and scale customer service without hiring.
What Is a Sales Chatbot for Ecommerce?
A sales chatbot is an AI-driven assistant that engages website visitors, answers product or order-related questions, and helps convert traffic into customers.
Unlike traditional live chat tools, a modern sales chatbot can:
Understand natural language
Provide product and pricing guidance
Handle objections
Automate FAQs and policies
Track orders
Recommend upsells
If you want to see how this works for online stores, explore automated customer support for ecommerce.
Why Ecommerce Stores Use Sales Chatbot Software
Online stores today face:
High traffic but low conversions
Too many customer messages
Slow replies that hurt trust
Rising customer service costs
Sales chatbot software solves this by acting as an AI sales assistant that automates conversations and guides customers to checkout.
To understand how stores are reducing manual chat volume, read the guide to reducing support workload for Shopify stores.
7 Best Sales Chatbot Software for Ecommerce Stores
1. AeroChat — Best Overall Sales Chatbot for Ecommerce
AeroChat is built for ecommerce brands. It automates customer support, product recommendations, and order workflows across your website and social channels.
Why AeroChat Leads
Conversational AI that understands real customer questions
Ecommerce intelligence for products, shipping, and orders
Works across website chat, Messenger, Instagram, and WhatsApp
Reduces support tickets and customer service costs
Helps scale customer support without hiring
You can also see how it compares in the best Shopify AI chatbot apps guide.
To deploy AeroChat directly, install the AeroChat chatbot for Shopify.
2. Tidio — Free Chatbot for Ecommerce Websites
Tidio offers basic live chat and automation.
Best for: small online stores testing free chatbot tools.
3. ManyChat — Best for Messenger & Instagram Sales Funnels
ManyChat helps ecommerce brands automate Messenger and Instagram campaigns.
Best for: social media marketing automation.
4. Drift — Sales Chatbot for Lead Qualification
Drift is strong for high-intent lead engagement.
Best for: B2B ecommerce and SaaS sales automation.
5. Chatfuel — Automated Chatbot for Ecommerce
Chatfuel helps build rule-based chatbot flows.
Best for: simple automation and FAQ chatbots.
6. HubSpot Chatbot — CRM-Connected Sales Bot
HubSpot integrates chatbots with CRM pipelines.
Best for: ecommerce brands using HubSpot.
7. Intercom Fin — AI Sales & Support Assistant
Intercom’s chatbot helps automate FAQs and pre-sales.
Best for: SaaS and ecommerce websites.
Comparison: Best Sales Chatbot Software
Software | AI Intelligence | Ecommerce Automation | Omnichannel | Free Version | Best For |
|---|---|---|---|---|---|
AeroChat | Advanced | Full automation | Yes | Yes | Ecommerce sales & support |
Tidio | Limited | Basic | No | Yes | Small stores |
ManyChat | Medium | Social funnels | Yes | Yes | Messenger campaigns |
Drift | Medium | Lead automation | No | No | B2B ecommerce |
Intercom Fin | Medium | Support + sales | No | No | SaaS stores |
How Sales Chatbot Software Increases Revenue
Sales chatbots help ecommerce brands:
Convert more visitors into customers
Reduce abandoned carts
Provide product recommendations and upsells
Automate customer service and reduce workload
Deliver instant 24/7 support
For example, many Shopify brands now rely on AI to automate product guidance and reduce wrong orders using size and colour automation.
Why AeroChat Is the Best Sales Chatbot Software for Ecommerce
AeroChat stands out because it combines:
Conversational AI for real customer questions
Ecommerce intelligence for orders and products
Omnichannel automation across website, Messenger, Instagram, and WhatsApp
Customer support automation and cost reduction
Scalable chatbot performance without hiring
That’s why ecommerce brands are using AeroChat to automate customer service, reduce support tickets, and convert more leads into paying customers.
To explore the full platform, visit the AeroChat homepage.
Who Should Use Sales Chatbot Software?
Sales chatbot automation is ideal for:
Ecommerce and Shopify stores
Online retail brands
SaaS and subscription businesses
Stores with high customer support workload
If your store is overwhelmed with support messages, start with a free ecommerce chatbot for websites.
Final Takeaway
The best sales chatbot software for ecommerce stores in 2026 is AeroChat.
It helps online businesses:
automate customer conversations
reduce support workload
increase conversion rates
provide 24/7 AI-driven sales and support
and scale ecommerce customer service without hiring
For ecommerce brands aiming for better automation, faster responses, and higher revenue, AeroChat is the most complete solution.