Best Shopify Chatbot Apps (2026 Edition): Top 11 AI Tools for Sales & Support

Looking for the best Shopify chatbot to automate support, increase conversions, and deliver personalised shopping experiences? This 2026 guide compares the top Shopify AI chatbot apps by features, pricing, ease of setup, and real-world performance.
If you want a Shopify chatbot that improves response time, boosts sales, and reduces workload — this list gives you the clearest breakdown.

This comparison highlights the best options for small stores, mid-sized brands, and enterprise-level eCommerce teams.

Why Shopify Chatbots Matter in 2026

Shoppers now expect instant replies especially on mobile. Research from Shopify shows that stores using AI chat tools see:

• 35–55% faster support response times

• Up to 20% increase in conversions

• 25% reduction in support workload

• Higher average order value from personalised recommendations

The right Shopify AI chatbot doesn’t just answer FAQs. It drives revenue, automates support, and helps customers make buying decisions at any hour.

Before we rank the top apps, here’s what matters most.

What Makes a Great Shopify Chatbot?

When comparing the best Shopify chatbot apps, these criteria matter most:

1. True AI (Not Rule-Based Only)

Modern chatbots must use LLMs, product data, and order history—not just canned responses.

2. Deep Shopify Integration

This includes:

• Live product syncing

• Order lookup

• Abandoned cart recovery

• Shopify Flow automation

• Chat triggers based on behaviour

3. Multi-Channel Support

A top chatbot should cover:

• Website chat

• WhatsApp

• Facebook Messenger

• Instagram

• SMS

4. Sales Automation

Look for tools that can:

• Recommend products

• Offer upsells / bundles

• Build personalised carts

• Capture emails & phone numbers

5. Clear Pricing

Transparent monthly pricing, not credit-based confusion.

Now let’s compare the top Shopify AI chatbots for 2026.

Top 11 Best Shopify Chatbot Apps (2026 Edition)

1. AeroChat.ai (Best Overall Shopify AI Chatbot for 2026)

AeroChat leads the 2026 market as the most advanced Shopify AI chatbot built specifically for eCommerce. It uses multi-model AI, real-time product syncing, and deep Shopify API connections to automate sales, reduce support load, and deliver human-like conversations.

Key Features

• Full Shopify catalogue sync

• AI product recommendation engine

• Order tracking, refunds, exchanges (API-based)

• Abandoned cart recovery with custom incentives

• Multi-channel: website chat, WhatsApp, IG, Messenger

• AI-generated upsells & “build-a-cart” journeys

• Auto-lead capture for email, SMS & WhatsApp

Why AeroChat.ai ranks #1

• One of the few chatbots built exclusively for Shopify merchants

• Uses domain-tuned AI models optimised for eCommerce behaviour

• Excellent conversion uplift: many stores report 12–27% increase in sales

• Provides instant Shopify Flow automation for operations

Pros

• Highest level of Shopify API integration

• Natural AI conversations

• Strong sales-driven automation

• Real-time shop data for accurate answers

Cons

• Not ideal for stores outside Shopify

• Most powerful features are on paid plans

Pricing

Starting from $36/month, with AI usage billed transparently.

Best For:

DTC brands, scaling Shopify stores, and merchants who want true AI-driven sales automation, not just a support bot.

2. Tidio AI

Tidio consistently ranks as the best Shopify chatbot for SMBs due to its balance of AI, automation, and pricing.

Key Features

• Lyro AI chatbot (LLM-powered)

• Product recommendation engine

• Order tracking inside chat

• Multi-channel messaging

• Pre-built Shopify workflows

Pros

• Clean UI and fast setup

• Affordable for smaller shops

• Mobile app for real-time support

Cons

• AI builder still maturing

• Limited custom logic on lower plans

Pricing
£0–£45/month depending on AI usage.

Best For: Stores needing a strong all-rounder without enterprise complexity.

3. Gorgias Automate

Gorgias is the leading customer support helpdesk for Shopify — and its new Automate AI suite makes it a force.

Key Features

• AI-generated replies

• Automated intent detection

• Order editing + refund capabilities

• Full helpdesk + chatbot in one

• G2 rating: 4.5/5

Pros

• Deepest Shopify integration on the market

• Enterprise-grade reporting

• Dramatically reduces ticket volume

Cons

• Pricing rises quickly with ticket volume

• Better fit for mid-size & enterprise brands

Pricing
From £8/month + usage.

Best For: High-volume stores with large support teams.

4. Re:amaze

A powerful omnichannel support suite with a flexible chatbot builder.

Key Features

• AI chatbot + rule workflows

• SMS, live chat, email, push notifications

• Cart abandonment flows

• Proactive chat campaigns

Pros

• Great for multi-channel businesses

• Advanced tagging & segmentation

• Smooth internal collaboration tools

Cons

• Older UI compared to newer tools

• Requires setup time

Pricing
£26–£57/month.

Best For: Brands needing multi-channel messaging with AI.

5. Heyday by Hootsuite

A conversational commerce chatbot built for larger retailers.

Key Features

• AI product discovery

• Personalised shopping journeys

• Instagram + Messenger automation

• Multilingual support

Pros

• Strong focus on retail-specific workflows

• Real-time product catalogue syncing

• Trusted by enterprise brands

Cons

• Not ideal for very small stores

• Custom pricing for full suite

Pricing
Starts around £49/month (varies with add-ons).

Best For: Retailers wanting advanced product discovery AI.

6. Relish AI

A lightweight AI chatbot that focuses on conversions and FAQs.

Key Features

• Smart FAQs

• Automated order tracking

• Upsell & cross-sell

• Behaviour-triggered chat

Pros

• Easy for beginners

• Fast deployment

• Affordable

Cons

• Not as powerful as Gorgias or Tidio

• Limited analytics

Pricing
£0–£39/month.

Best For: Startups needing a no-friction AI chatbot.

7. Chatra

A hybrid live-chat + AI automation tool.

Key Features

• Typing previews

• Automated triggers

• Cart saver messages

• Offline chatbot assistant

Prs

• Clean design

• Good for small teams

• Real-time customer insight

Cons

• AI capabilities somewhat basic

• Not ideal for large stores

Pricing
£19–£32/month.

Best For: Stores wanting live chat first, automation second.

8. Maisie AI

A newer AI chatbot optimised for conversions instead of pure support.

Key Features

• Guided selling flows

• Price drop alerts

• Back-in-stock automation

• Abandoned cart recovery

Pros

• Strong sales automation

• Great for DTC brands

• Beautiful UI

Cons

• Not a full helpdesk

• Limited integrations

Pricing
£29/month + usage.

Best For: DTC brands focused on boosting AOV and revenue.

9. DeepAI Chat for Shopify

A GPT-powered Shop Assistant that adapts to your catalogue.

Key Features

• AI product descriptions + suggestions

• Real-time Shopify API responses

• Multi-language capability

Pros

• Uses state-of-the-art LLMs

• Highly conversational

• Great for international stores

Cons

• Lacks advanced automation

• Early in development

Pricing
Around £25–£60/month.

Best For: Global stores requiring smarter conversations across languages.

10. Botsonic

A no-code AI chatbot builder that plugs into Shopify through scripts.

Key Features

• ChatGPT-powered

• Trains on your product URLs

• Embed on site in minutes

• Integrates with support tools

Pros

• Great for custom chat logic

• No coding required

• Good for content-heavy stores

Cons

• Not a native Shopify app

• Requires API configuration

• Limited order-level functions

Pricing
£39–£99/month.

Best For: Brands wanting custom AI chat experiences.

11. Shopify Inbox (Built-In)

Shopify’s free messaging tool with limited automation.

Key Features

• Basic FAQs

• Pre-saved replies

• Chat via Shopify Mobile

• Customer profile insights

Pros

• 100% free

• Zero setup

• Good for micro-stores

Cons

• Not a real AI chatbot

• No automated sales flows

• No product recommendations

Pricing
Free.

Best For: Stores wanting only basic chat with no AI.

Comparison Table for Best Shopify Chatbot Apps (2026)

Which Shopify Chatbot Is Best for Your Store?

Best for Small Stores

• Tidio

• Relish AI

Best for Growing Brands

• AeroChat.ai (top choice)

• Re:amaze

Best for Enterprise Stores

• Gorgias Automate

• Heyday

Best for International eCommerce

• DeepAI Chat

AeroChat ranks highest because it is the only Shopify chatbot built primarily for revenue growth, not just support automation.

Final Recommendation

If you want a modern, sales-focused Shopify AI chatbot, AeroChat stands out as the strongest choice going into 2026. It delivers instant support, personalised product journeys, abandoned-cart recovery, and smarter recommendations—all using your live Shopify data.