If you are comparing LunaChat vs AeroChat, your core goal is likely the same: improve live chat conversions, respond faster, and turn customer conversations into sales instead of support tickets.
In 2026, live chat alone is no longer enough. High-converting ecommerce stores use AI-powered chat automation that actively guides customers toward checkout, answers order questions instantly, and works across multiple channels.
This comparison breaks down how LunaChat and AeroChat differ in conversion performance, automation depth, and ecommerce readiness, so you can choose the right chatbot for your business.
Quick Comparison: LunaChat vs AeroChat
Feature | LunaChat | AeroChat |
|---|---|---|
AI intent understanding | Limited | Advanced |
Shopify-native integration | Partial | Full |
Live order tracking | No | Yes |
Refund and return automation | No | Yes |
Sales and checkout automation | Basic | Advanced |
Omnichannel support | Website only | WhatsApp, web, Instagram, Messenger |
Conversion optimisation | Low–medium | High |
Key insight: LunaChat focuses on basic live chat assistance, while AeroChat is built to convert conversations into revenue using ecommerce-aware AI.
What Live Chat Conversion Really Means in 2026
Live chat conversions are no longer just about answering questions.
Modern conversion chatbots must:
Understand buying intent
Recommend products dynamically
Send checkout links instantly
Recover abandoned carts
Remove friction before purchase
This is the same approach explained in AI sales assistant chatbots for ecommerce, where AI replaces static chat with active sales guidance.
LunaChat Overview: Where It Fits
LunaChat is positioned as an AI-enhanced live chat tool designed to help businesses respond faster on websites.
Strengths of LunaChat
Simple live chat interface
Basic AI replies for common questions
Quick setup for small websites
Limitations for Ecommerce Conversions
LunaChat struggles when conversations move beyond simple FAQs.
It does not:
Read live Shopify order data
Handle delivery or order tracking
Automate refunds or returns
Drive checkout with AI workflows
As a result, LunaChat often becomes a message relay tool, not a conversion engine.
This is a common limitation discussed when stores compare entry-level tools to Shopify AI chatbots built for automation.
AeroChat Overview: Built for Conversion Automation
AeroChat is an AI-first ecommerce chatbot designed to increase conversions and reduce manual support at the same time.
Unlike traditional live chat tools, AeroChat connects directly to Shopify and uses real store data to respond accurately.
Why AeroChat Converts Better
AeroChat improves live chat conversion rates by:
Answering product and availability questions instantly
Sending direct checkout links inside chat
Handling “Where is my order?” queries automatically using shipping status automation
Reducing hesitation with refund and return explanations via refund request automation
Following up on abandoned carts using WhatsApp sales automation
This conversion-first design aligns with how sales chatbots for ecommerce stores outperform basic live chat tools.
Live Chat Conversion Use Cases Compared
Product Questions Before Purchase
LunaChat provides generic answers.
AeroChat pulls live product data and guides the customer toward checkout using AI product recommendations.
Abandoned Checkout Recovery
LunaChat does not handle cart recovery.
AeroChat automatically follows up through WhatsApp and web chat, a tactic explained in how chatbots increase ecommerce sales.
Order Status and Delivery Questions
LunaChat escalates to humans.
AeroChat resolves these instantly using WhatsApp order tracking automation, preventing conversion drop-off and refunds.
Automation Depth: The Biggest Difference
The biggest difference between LunaChat and AeroChat is automation depth.
LunaChat helps you reply faster.
AeroChat helps you eliminate replies altogether by resolving conversations automatically. This is the same automation philosophy used in AI-only Shopify support systems, where speed and accuracy drive conversions.
Omnichannel Impact on Conversions
Modern customers move between channels.
LunaChat is limited primarily to website chat.
AeroChat maintains conversation context across:
Website live chat
WhatsApp
Instagram DMs
Facebook Messenger
This omnichannel approach is detailed in omnichannel support chatbots, which consistently show higher conversion rates than single-channel live chat.
Cost and ROI Perspective
Live chat tools appear cheaper upfront, but they scale poorly.
LunaChat requires:
Human agents
Ongoing staffing costs
Manual follow-ups
AeroChat reduces long-term costs by:
Handling conversations automatically
Reducing ticket volume
Converting chats without agents
This is why many stores switch after reviewing AI chatbot pricing and ROI models.
Who Should Choose LunaChat?
LunaChat may be suitable if:
You run a small, non-ecommerce website
You only need basic live chat
You are not focused on automation or sales
Who Should Choose AeroChat?
AeroChat is the better choice if:
You run a Shopify or ecommerce store
You want chat to drive sales, not just replies
You need WhatsApp and social automation
You want 24/7 conversion without hiring
Many brands choose AeroChat after reviewing the best ecommerce chatbot software for scalable growth.
Final Takeaway
LunaChat and AeroChat serve different purposes.
LunaChat is a live chat assistant.
AeroChat is a conversion-focused AI chatbot built to automate sales, support, and follow-ups using real ecommerce data.
If your goal is higher live chat conversions, fewer abandoned carts, and scalable revenue growth, AeroChat is the stronger long-term solution for Shopify and ecommerce brands.