If you are comparing Konvo vs AeroChat, you are likely looking for a WhatsApp customer support solution that can reply faster, reduce manual workload, and scale without adding agents.
Both Konvo and AeroChat work on WhatsApp, but they are built with very different philosophies.
Konvo focuses on agent-led WhatsApp support, while AeroChat is designed for AI-first ecommerce automation that resolves customer queries without tickets.
This comparison explains where each platform fits and which one performs better for Shopify and ecommerce brands in 2026.
Quick Comparison Overview
Category | Konvo | AeroChat |
|---|---|---|
Core focus | Agent-managed WhatsApp inbox | AI-driven support automation |
Best for | Support teams | Shopify & ecommerce stores |
AI automation | Limited | Advanced |
Shopify integration | Partial | Native |
Order tracking replies | Manual | Automated |
Refund & return handling | Manual | Automated |
Omnichannel support | WhatsApp only | WhatsApp + web + Instagram |
Setup complexity | Medium | Low |
Scalability | Agent-dependent | AI-driven |
What Is Konvo?
Konvo is a WhatsApp customer support tool designed to help teams manage conversations more efficiently.
It provides:
Shared WhatsApp inbox
Agent assignment
Message tagging
Customer context
Konvo works best when human agents handle most conversations. Automation exists, but it mainly supports agents rather than replacing repetitive replies.
This is similar to other inbox-based tools that Shopify stores use before moving to automated ecommerce support.
What Is AeroChat?
AeroChat is an AI-powered customer service and sales automation platform built specifically for ecommerce and Shopify stores.
Instead of organising messages for agents, AeroChat focuses on resolving customer queries automatically using live Shopify data.
It automates:
Order tracking
Shipping updates
Refund and return explanations
Product questions
Checkout recovery
This approach follows the Shopify AI chatbot model, where AI replaces repetitive support workflows.
Key Difference: Inbox Management vs Automation
The main difference between Konvo and AeroChat is who does the work.
Konvo
Agents reply to messages
AI assists lightly
Support scales with staff
AeroChat
AI resolves most messages
Agents handle only edge cases
Support scales without hiring
That is why AeroChat is often chosen as a Konvo alternative by ecommerce brands that want fewer tickets, not just a better inbox.
WhatsApp Support Capabilities Compared
Order Tracking
Konvo allows agents to check order details and reply manually.
AeroChat automatically answers “Where is my order?” using shipping status automation, eliminating one of the most common support tickets.
Refunds and Returns
With Konvo, refund and return questions still require human replies.
AeroChat handles these using refund request automation, explaining policies, timelines, and next steps instantly.
Pre-Purchase Support
Konvo is mainly reactive.
AeroChat works like an AI sales assistant, answering product questions and guiding customers toward checkout before they leave.
Omnichannel Support
Konvo is focused on WhatsApp.
AeroChat runs one AI across WhatsApp, website chat, Instagram, and Messenger using an omnichannel support chatbot approach.
This matters because customers often switch channels during their journey.
Cost and Scalability
Konvo
Costs increase with agents
Manual replies remain necessary
Best for support teams
AeroChat
Free entry option
AI handles volume spikes
Scales without hiring
This is why AeroChat appears in lists of best ecommerce chatbots for cost-efficient growth.
When Konvo Makes Sense
Konvo is a good choice if:
You rely heavily on support agents
WhatsApp is your only channel
You want structured inbox management
Automation is not a priority
When AeroChat Is the Better Choice
AeroChat is the better option if:
You run a Shopify or ecommerce store
Order and refund questions dominate support
You want instant replies 24/7
You need WhatsApp plus website and social automation
You want measurable ROI from AI
Many brands in this situation move away from inbox tools toward AI customer service platforms.
Final Verdict:
Konvo is a solid WhatsApp inbox and agent support tool.
AeroChat is an AI-first ecommerce automation engine.
If your goal is managing WhatsApp conversations, Konvo fits.
If your goal is reducing conversations while improving speed, cost, and conversion, AeroChat is the stronger choice.
That is why AeroChat is increasingly selected as a Konvo alternative by Shopify brands that want AI to run customer support end-to-end rather than simply assist agents.