The top Shopify AI chatbots in 2026 are AeroChat for omnichannel ecommerce support, Gorgias for advanced Shopify helpdesk workflows, Tidio for smaller stores combining AI and live chat, Shopify Inbox for free native product assistance, and Intercom Fin for enterprise AI automation. This article also compares eight alternatives for product discovery, social commerce, self-service support and existing customer-service systems.
The best Shopify chatbot depends on the work you need it to do.
A useful Shopify chatbot must do more than answer basic FAQs. It should use current product and order information, understand follow-up questions and work across the channels customers use. When it cannot resolve a request, it should transfer the conversation to a person without losing context.
This guide compares 13 options using public product documentation and current Shopify App Store listings. We also checked the available pricing information in July 2026.
What Are the Best Shopify AI Chatbots in 2026?
The best AI chatbots for Shopify in 2026 are AeroChat, Shopify Inbox, Tidio, Gorgias, Chatbase, Richpanel, Re:amaze, Chatty, Juphy, VanChat, ManyChat, Intercom Fin and Zendesk AI. AeroChat is best for omnichannel support, Shopify Inbox is the leading free native option, Tidio suits smaller stores, Gorgias supports larger ecommerce teams and Chatbase provides more configurable AI agents.
| Use case | Best option | Why it stands out |
| Best overall for omnichannel Shopify support | AeroChat | Connects Shopify customer service across web chat, WhatsApp, Instagram, Facebook and email |
| Best free native Shopify chatbot | Shopify Inbox | Free Shopify-built sales associate with direct catalogue context |
| Best for small stores | Tidio | Combines live chat, Lyro AI and ecommerce automation in an accessible interface |
| Best for larger support teams | Gorgias | Deep Shopify helpdesk workflows, AI automation and broad support-channel coverage |
| Best for configurable AI agents | Chatbase | Native Shopify integration with catalogue search and custom AI actions |
| Best for self-service support | Richpanel | Strong self-service and order-management workflows |
| Best for multistore support | Re:amaze | Shared inbox and Shopify context across multiple storefronts |
| Best budget-friendly Shopify app | Chatty | AI sales assistance, live chat and FAQ tools with a large Shopify review base |
| Best for guided product discovery | Juphy | Helps shoppers compare products and move from discovery towards checkout |
| Best AI shopping assistant | VanChat | Focuses on product recommendations and pre-purchase conversion |
| Best for Instagram automation | ManyChat | Mature Instagram and Messenger automation for social-first stores |
| Best enterprise AI agent | Intercom Fin | Advanced AI support and workflow orchestration for larger organisations |
| Best for existing Zendesk teams | Zendesk AI | Adds AI agents and automation to an established Zendesk service operation |
Compare the Top 13 Shopify AI Chatbots in 2026
| Platform | Best for | Starting price | Free option | Shopify connection | Main limitation |
|---|---|---|---|---|---|
| AeroChat | Omnichannel support | From $49/month | 7-day trial | Native Shopify app | Smaller review base |
| Shopify Inbox | Free native chat | Free | Yes | Built by Shopify | Limited complex support |
| Tidio | Small stores | Plan-dependent | Free plan | Native Shopify app | AI limits vary |
| Gorgias | Larger support teams | From $10/month | Trial | Native Shopify app | Costs increase with volume |
| Chatbase | Configurable AI agents | Plan-dependent | Limited free plan | Native Shopify app | Requires careful configuration |
| Richpanel | Self-service support | From $29/agent/month | Trial | Native Shopify app | Better for established teams |
| Re:amaze | Multistore support | From $29/user/month | Trial | Native Shopify app | Per-user costs increase |
| Chatty | Budget-friendly chat | From $19.99/month | Free plan | Native Shopify app | Limited enterprise workflows |
| Juphy | Product discovery | From $19/month | Plan-dependent | Native Shopify app | Primarily sales-focused |
| VanChat | AI shopping assistance | Plan-dependent | Plan-dependent | Native Shopify app | Smaller platform ecosystem |
| ManyChat | Instagram automation | From $15/month | Free plan | Limited connection | Not a complete helpdesk |
| Intercom Fin | Enterprise AI support | Usage-based | Trial | Integration available | Expensive for small stores |
| Zendesk AI | Existing Zendesk teams | From $55/agent/month | Trial | Integration available | Complex setup and pricing |
Prices and product information checked: 14 July 2026. Starting prices may exclude AI usage, tickets, agents, add-ons and annual-billing requirements.
1. AeroChat: Best overall for omnichannel Shopify support
Best for: Shopify stores managing customer service across multiple channels
Starting price: From $49 per month
Free plan or trial: 7-day trial
Shopify connection: Native Shopify app
Pricing checked: 14 July 2026
AeroChat is an AI agent platform that helps Shopify merchants run customer service on autopilot. It connects with store products, promotions, orders and policies, then uses that information to answer customer questions across website chat, WhatsApp, Instagram, Facebook, email and other supported channels.
Its strongest fit is a merchant receiving the same mix of questions in several places: product availability before purchase, delivery updates after checkout, return-policy questions and requests to speak to a person. AeroChat combines AI responses, a shared inbox and human handover instead of making the merchant operate a separate tool for every channel.
Self-learning helps the knowledge base improve as new questions appear. Multilingual and automatic translation capabilities are also useful for stores serving customers in more than one market.
The native Shopify listing says AeroChat syncs products, orders and policies and supports product recommendations, order issues and FAQ automation. Merchants can verify current app details through the AeroChat Shopify app.
Choose AeroChat if
- Customers contact you through web chat and social messaging channels
- Your team repeatedly answers product, order, delivery and policy questions
- You want AI and human conversations managed in one place
- Multilingual support is important
- You want predictable pricing rather than per-resolution billing
Consider another option if
- You only need a free Shopify-native website chat tool
- Your organisation already runs its entire service operation in Zendesk or Intercom
- A large public review history matters more than omnichannel automation
For a closer look at how the platform handles recurring enquiries, see Shopify customer support automation.
2. Shopify Inbox: Best free native Shopify chatbot
Best for: New and smaller stores needing free storefront chat
Starting price: Free
Free plan or trial: Free plan
Shopify connection: Built natively by Shopify
Pricing checked: 14 July 2026
Shopify Inbox is no longer just a basic live-chat widget. Its current App Store description positions it as an AI-powered sales associate that learns from a store’s catalogue, policies and content. It can help shoppers find products, and signed-in Shop users may receive more personalised answers based on relevant preferences and purchase history.
Its main advantages are obvious: it is free, native to Shopify and supported by a large merchant-review base. There is little reason for a new merchant to ignore it when exploring chat for the first time.
The limitation is scope. Stores that need a shared omnichannel helpdesk, extensive workflow automation or support across WhatsApp, Instagram, Facebook and email may outgrow it.
Check current features and merchant feedback on the Shopify Inbox listing.
Choose Shopify Inbox if
- You want the simplest free starting point
- Most conversations happen on the storefront
- Product discovery matters more than complex service automation
- You prefer a tool managed within Shopify
Consider another option if
- Customers expect support through several external channels
- You need advanced return, refund or order-resolution workflows
- You need a mature multibrand helpdesk
3. Tidio: Best for small stores needing live chat and AI
Best for: Small stores wanting live chat and AI automation
Starting price: Plan-dependent
Free plan or trial: Free plan available
Shopify connection: Native Shopify app
Pricing checked: 14 July 2026
Tidio combines live chat, a shared inbox, automation flows and Lyro AI. Its Shopify integration can use product and visitor context, show product recommendations and help agents understand what a shopper is viewing.
This balance makes Tidio approachable for merchants who still want regular live conversations but need automation outside working hours. It also has a substantial Shopify review history, which gives buyers more public merchant feedback to examine than newer platforms.
The main issue is packaging. AI conversation allowances and advanced capabilities differ by plan, so merchants should calculate expected Lyro usage rather than judging the product only by the free-plan label.
See the Tidio Shopify listing for current allowances and pricing.
Choose Tidio if
- Your store needs both live chat and AI
- Ease of setup is a priority
- Product recommendations and proactive chat are useful
- You want a platform with extensive merchant reviews
Consider another option if
- You need predictable unlimited AI usage
- Most customer conversations occur on WhatsApp and Instagram
- Your team needs complex order-resolution workflows
4. Gorgias: Best for larger Shopify support teams
Best for: Established Shopify stores with dedicated support teams
Starting price: From $10 per month
Free plan or trial: Free trial available
Shopify connection: Native Shopify app
Pricing checked: 14 July 2026
Gorgias is one of the best-known ecommerce helpdesks. It brings conversations from channels such as email, live chat and social platforms into a shared workspace while displaying Shopify customer and order context for agents.
Its AI Agent and automation tools are designed to resolve repetitive enquiries and support actions such as order changes, returns or discounts when correctly configured. This makes Gorgias more appropriate for structured support teams than merchants simply looking for a lightweight chatbot.
The principal drawback is cost predictability. Published Shopify pricing includes ticket allowances and overage charges, while some automation capabilities are add-ons. A growing store should estimate its ticket volume carefully.
Review current tiers on the Gorgias Shopify listing.
Choose Gorgias if
- Shopify support is handled by a dedicated team
- Email and ticket management are as important as chat
- You need mature macros, routing and agent workflows
- The business can justify a volume-based helpdesk budget
Consider another option if
- You run a small store with limited monthly conversations
- Predictable flat pricing is essential
- Your priority is a simple AI chatbot rather than a full helpdesk
5. Chatbase: Best for configurable Shopify AI agents
Best for: Merchants wanting configurable Shopify AI agents
Starting price: Plan-dependent
Free plan or trial: Limited free plan
Shopify connection: Native Shopify app
Pricing checked: 14 July 2026
Chatbase lets businesses build AI agents using product information, policies, website content and other knowledge sources. Its native Shopify integration can surface products and work with live store information. Advanced configurations can support actions rather than limiting the agent to static answers.
The platform is attractive when control matters: merchants can adjust behaviour, instructions and data sources instead of relying only on predetermined chatbot flows.
That flexibility also creates responsibility. Catalogue permissions, actions, escalation rules and answer quality need deliberate testing before the agent is exposed to customers.
See the Chatbase Shopify guide for its current integration description.
Choose Chatbase if
- You want a configurable AI-first agent
- Your team is comfortable testing instructions and actions
- Multiple knowledge sources need to be combined
- A limited free test is useful before purchase
Consider another option if
- You want a complete ecommerce helpdesk immediately
- Your team does not have time to test and maintain agent behaviour
- Native social-channel support is the main requirement
6. Richpanel: Best for self-service customer support
Best for: Growing stores needing self-service order support
Starting price: From approximately $29 per agent/month
Free plan or trial: Trial available
Shopify connection: Native Shopify app
Pricing checked: 14 July 2026
Richpanel combines an ecommerce helpdesk with self-service journeys. Customers can handle common requests without waiting for an agent, while the support team retains access to conversations requiring judgement.
It is especially relevant when post-purchase enquiries create more workload than pre-purchase chat. Order updates, returns, cancellations and account questions are a more natural fit than simple lead-generation flows.
The platform may be excessive for a small store with only occasional messages. Its value becomes clearer when ticket deflection and team efficiency can be measured.
See the Richpanel Shopify listing for current capabilities.
7. Re:amaze: Best for multistore Shopify support
Best for: Teams managing multiple Shopify storefronts
Starting price: From approximately $29 per user/month
Free plan or trial: Free trial available
Shopify connection: Native Shopify app
Pricing checked: 14 July 2026
Re:amaze combines live chat, email, social messaging, FAQ content and support workflows. Its Shopify context helps agents view customer and order information without repeatedly moving between systems.
The multistore and shared-inbox model is useful for agencies or brands operating more than one storefront. AI assistance can reduce repetitive writing, but the product remains strongly oriented towards agent-led service.
Per-user pricing can become expensive as a support team grows. Stores wanting predominantly autonomous AI may prefer a product designed around automation first.
Verify plans on the Re:amaze pricing page.
8. Chatty: Best budget-friendly Shopify chatbot
Best for: Budget-conscious stores needing AI sales assistance
Starting price: From approximately $19.99 per month
Free plan or trial: Free plan available
Shopify connection: Native Shopify app
Pricing checked: 14 July 2026
Chatty has built a substantial Shopify merchant base by combining an AI sales agent, product recommendations, live chat, a shared inbox and FAQ tools. It can answer product questions and help shoppers discover relevant items while human agents remain available.
The product offers a practical middle ground between free native chat and a full enterprise helpdesk. However, stores with complex post-purchase actions should confirm exactly which workflows the selected plan can complete rather than assuming every enquiry is automated end to end.
Check the Chatty Shopify listing for current features and pricing.
9. Juphy: Best for guided Shopify product discovery
Best for: Stores needing guided product discovery
Starting price: From approximately $19 per month
Free plan or trial: Trial or plan-dependent
Shopify connection: Native Shopify app
Pricing checked: 14 July 2026
Juphy focuses on the shopping journey. It answers product questions, makes recommendations and helps customers compare options before checkout. This is useful for catalogues where shoppers need advice about compatibility, size, use case or product differences.
Its sales orientation can improve product discovery, but merchants should compare its post-purchase capabilities with platforms built primarily for service operations.
Good product data is essential for every sales assistant. Stores with complex variants should first automate size and colour information and correct unclear catalogue content rather than expecting AI to repair missing facts.
See the Juphy Shopify listing for current details.
10. VanChat: Best for AI shopping assistance
Best for: Stores focused on AI-assisted product recommendations
Starting price: Plan-dependent
Free plan or trial: Trial or plan-dependent
Shopify connection: Native Shopify app
Pricing checked: 14 July 2026
VanChat positions itself as an AI shopping assistant that learns from Shopify products and store content. It focuses on answering product questions, suggesting relevant items and helping shoppers make decisions in the storefront conversation.
This approach suits stores where uncertainty prevents purchases. It is less compelling when the central problem is a large email queue, complex returns or support-team collaboration.
Before buying, test whether recommendations respect availability, variants and stated customer constraints. A fluent answer is not useful if it suggests an unavailable or unsuitable item.
Review the VanChat Shopify listing before subscribing.
11. ManyChat: Best for Instagram-led Shopify stores
Best for: Social-first stores using Instagram and Messenger
Starting price: From approximately $15 per month
Free plan or trial: Free plan available
Shopify connection: Limited Shopify connection
Pricing checked: 14 July 2026
ManyChat is strongest when conversations begin with social content. Merchants can automate comment replies, direct messages, lead capture and campaign sequences across Meta channels. This makes it valuable for creators and brands using Instagram as a major acquisition channel.
It should not be treated as a direct replacement for a complete ecommerce service platform. Order-specific support, complex returns and team helpdesk requirements may need another system or integration.
See ManyChat pricing for current contact limits and channel availability.
12. Intercom Fin: Best enterprise AI support agent
Best for: Larger organisations needing enterprise AI support
Starting price: Usage-based AI pricing plus platform fees
Free plan or trial: Free trial available
Shopify connection: Integration available
Pricing checked: 14 July 2026
Fin is designed as an AI customer-service agent rather than a simple storefront chatbot. It can work across knowledge sources and established support processes, resolve qualifying questions and hand cases to human teams.
Intercom also provides mature reporting, inbox and workflow capabilities. That breadth is useful for larger organisations but can make the platform expensive and unnecessarily complex for a small Shopify merchant.
Confirm the full cost through Intercom’s pricing page, including AI resolutions, seats and required platform plans.
13. Zendesk AI: Best for existing Zendesk teams
Best for: Shopify businesses already using Zendesk
Starting price: From approximately $55 per agent/month
Free plan or trial: Free trial available
Shopify connection: Integration available
Pricing checked: 14 July 2026
Zendesk AI makes the most sense when a company already uses Zendesk for ticketing, knowledge management and agent workflows. AI agents, intelligent triage and agent-assistance tools can then operate within a familiar service environment.
It is not the easiest starting point for a merchant who only wants a chatbot on a Shopify storefront. Implementation, administration and total cost are more appropriate for a structured support department.
See Zendesk pricing and verify which AI functions are included.
How we reviewed these Shopify chatbot platforms
This is an editorial comparison, not a laboratory test. We did not create paid accounts and run identical transactions through every platform, so we do not claim that every product was hands-on tested.
We reviewed the information merchants can verify before buying:
- Whether the product has a native Shopify app or relies on another integration
- Whether it can access catalogue, customer, inventory or order information
- The balance between pre-purchase sales support and post-purchase service
- Website, email and social messaging channel coverage
- Live-agent handover and shared-inbox capabilities
- Published entry pricing, free plans and usage-based charges
- Shopify App Store ratings and merchant feedback where available
- The store size and support model each platform is designed to serve
Prices and capabilities change frequently. Confirm the current plan, included AI usage and Shopify permissions on the provider’s official page before subscribing.
What the capability labels mean
Throughout this guide, native Shopify app means the provider has an installable listing in the Shopify App Store. It does not automatically mean every AI feature can read or modify every part of a store.
Live Shopify data means the platform documents access to current information such as products, inventory, customers, orders or tracking. The exact data available depends on app permissions, the selected plan and how the merchant configures the agent.
AI action means the system can do more than generate an answer. An action might retrieve an order, recommend a current product, update a record or begin an approved workflow. Merchants should verify each action in a controlled store before allowing it to affect a live customer account.
These definitions matter because the terms AI chatbot, AI agent, live chat and helpdesk are often used interchangeably even though the products can behave very differently.
Shopify support capability audit
Most comparison articles repeat feature lists. A more useful way to compare Shopify chatbots is to begin with situations that create real customer-service work.
We used five scenarios to examine the capabilities each provider publicly documents. This is a documentation-based capability audit, not a claim that we completed the same hands-on transaction in every platform.
| Scenario | Capability required | What a useful response should do |
| “Do you have this in blue, size medium?” | Product, variant and inventory context | Confirm the correct variant or explain that availability cannot be verified |
| “Where is my order?” | Customer verification and order access | Retrieve the relevant order and provide a current, specific update |
| “Tracking says delivered, but it is missing” | Context, policy and escalation | Avoid repeating the tracking status; explain the next step and escalate when required |
| “Only one part of my order arrived” | Fulfilment-level order context | Recognise a possible split shipment or missing item instead of giving a generic delivery answer |
| “Can I return one item from a bundle?” | Order, product and return-policy logic | Explain eligibility accurately or collect the details needed for a human decision |
Documented capability snapshot
| Platform | Product discovery | Order context | Complex support workflow | Human handover | Evidence confidence |
| AeroChat | Documented | Documented | Returns, order issues and escalation documented | Documented | High for published features; growing public review base |
| Shopify Inbox | Documented | Native Shopify context | Best for sales assistance and simpler service needs | Live chat available | High for native features |
| Tidio | Documented | Shopify context available | Depends on Lyro plan and configured flows | Documented | High for core features |
| Gorgias | Documented | Deep Shopify order context | Strong automation and agent workflows | Documented | High |
| Chatbase | Documented | Native integration documents order access | Custom actions can extend workflows | Configurable | High for documented integration; configuration matters |
| Richpanel | Documented | Documented | Strong self-service order workflows | Documented | High |
| Re:amaze | Product and customer context | Documented for agents | Primarily agent-led workflows with automation | Documented | High for helpdesk use |
| Chatty | Documented | Verify selected plan | Suitable for common sales and FAQ enquiries | Documented | Moderate to high |
| Juphy | Strong product discovery focus | Verify selected plan | More sales-led than helpdesk-led | Available by setup | Moderate |
| VanChat | Strong product discovery focus | Verify selected plan | Confirm post-purchase actions during trial | Available by setup | Moderate |
| ManyChat | Social product journeys | Limited compared with native helpdesks | Best for messaging automation rather than order resolution | Documented | High for social automation |
| Intercom Fin | Documented through connected knowledge and systems | Integration-dependent | Strong enterprise workflows | Documented | High for platform capability |
| Zendesk AI | Integration-dependent | Available through Shopify integration | Strong ticketing and enterprise workflows | Documented | High for platform capability |
“Documented” does not mean “guaranteed for every plan.” Use the same five scenarios during a free trial or sales demonstration and ask the provider to show the Shopify data, permissions and workflow behind each answer.
Why this audit adds more value than a feature count
A platform can advertise 100 features and still fail the one conversation that creates the most work for a merchant. Scenario-based evaluation reveals three important differences:
- Whether the agent knows current store information or only repeats website text
- Whether it understands the problem after the first answer
- Whether it can resolve the request or transfer it with useful context
This is also why the highest-ranked option is not automatically the best option for every store. The correct choice depends on the enquiries a merchant actually receives.
What should a Shopify AI chatbot actually do?
A useful Shopify chatbot should solve a customer problem, not merely point towards a policy page. The right level of capability depends on the store, but buyers should evaluate five areas.
Use current Shopify data
The chatbot should be able to work with relevant product, availability, customer or order information. A generic answer such as “visit the tracking page” creates another step for the customer. A connected system can provide a more useful update or collect the information required to investigate.
For stores overwhelmed by delivery enquiries, properly configured live Shopify order tracking can remove a large amount of repetitive work while still escalating missing or unusual deliveries.
Understand the difference between simple and complex questions
“How long is delivery?” is a policy question. “My tracking says delivered, but the parcel is missing” is a support case. The second question requires context, careful language and often human intervention.
Include these scenarios when trialling a chatbot:
- Can you recommend a blue product under $50?
- Is this item available in medium?
- Where is my order?
- My order arrived with one item missing. What happens next?
- Can I return one item from a bundle?
- The discount appeared at checkout, but I was charged the full amount.
- I want to speak to a person.
Support the channels customers already use
Website chat may be enough for a new store. A social-first brand may need Instagram and Messenger, while merchants in WhatsApp-heavy markets need reliable WhatsApp support. Do not pay for a long channel list if customers only use one or two of them.
Merchants comparing social support options can review the best Instagram AI chatbots and best WhatsApp AI chatbots separately before choosing an all-in-one platform.
Transfer difficult cases properly
An AI agent should recognise when it lacks enough information, when the customer is frustrated or when an action requires approval. The handover should include the conversation and relevant details so the customer does not have to start again.
Make the full cost understandable
Look beyond the headline monthly price. Some products charge by agent, ticket, AI resolution, conversation or contact. Others reserve advanced automation, social channels or extra AI usage for higher plans.
Estimate cost using a realistic month of support volume rather than the cheapest advertised tier.
Which Shopify AI chatbot should you choose?
Use the support problem—not the feature count—to narrow the shortlist.
Choose AeroChat for omnichannel automation
AeroChat is a strong fit when repetitive product and order questions arrive through website chat, WhatsApp, Instagram, Facebook and email. Its focus is reducing manual service work while keeping human handover available.
Choose Shopify Inbox for a free starting point
Shopify Inbox is the most logical first option when budget is zero and storefront product discovery is the primary requirement.
Choose Tidio for accessible live chat and AI
Tidio suits smaller teams that expect human agents to continue chatting but want Lyro and automation to cover recurring enquiries.
Choose Gorgias for a mature ecommerce helpdesk
Gorgias is appropriate when customer service is already a staffed function and Shopify ticket automation justifies volume-based pricing.
Choose Chatbase for agent configuration
Chatbase suits teams willing to configure knowledge, instructions and actions to build a more tailored AI agent.
Choose Richpanel for post-purchase self-service
Richpanel is worth considering when order changes, returns and account enquiries create the largest support burden.
A practical Shopify chatbot trial checklist
Do not test a chatbot only with questions whose answers appear word-for-word in an FAQ. Use a draft store or controlled environment and check:
- Can it distinguish similar products?
- Does it respect size, colour, price and stock constraints?
- Can it retrieve the correct order only after appropriate verification?
- Does it understand a follow-up without asking the customer to repeat everything?
- Does it avoid promising refunds or actions it cannot complete?
- Can a customer request a human at any time?
- Does the agent receive the conversation during handover?
- What happens when Shopify data is unavailable?
- Which conversations count towards the monthly bill?
- Can your team review incorrect answers and improve future responses?
For stores with a large catalogue, start by checking the questions customers ask before buying. It is often possible to automate Shopify product questions once descriptions, variants, inventory and policies are reliable.
Final verdict
AeroChat is the best overall option in this comparison for Shopify merchants seeking automated customer service across website and social messaging channels without expanding the support team. Its combination of Shopify data, omnichannel conversations, self-learning and human handover gives it a clear use case beyond a basic storefront chatbot.
It is not the universal answer. Shopify Inbox is a better first choice when the budget is zero. Tidio offers a familiar mix of live chat and AI for smaller stores. Gorgias provides the deeper helpdesk environment that larger ecommerce support teams may need. Intercom and Zendesk make more sense when the organisation already operates at enterprise-service scale.
Shortlist two or three products based on your actual channel mix and support volume. Then test them with difficult product, order and return questions from your own conversation history. The best Shopify AI chatbot is the one that handles those real enquiries accurately, escalates responsibly and remains affordable at your expected usage.
Frequently asked questions
What are the top AI chatbots for Shopify stores?
AeroChat is a strong overall choice for omnichannel Shopify customer service. Gorgias suits larger ecommerce support teams, Tidio works well for smaller stores, Shopify Inbox is the best free native option, and Intercom Fin serves enterprise operations.
What is the best Shopify AI chatbot for order tracking?
AeroChat and Gorgias are strong options for Shopify order enquiries. The right choice depends on whether you need an AI-first omnichannel agent or a complete ticket-based ecommerce helpdesk.
Which Shopify AI chatbot supports WhatsApp and Instagram?
AeroChat supports Shopify customer conversations across WhatsApp, Instagram, Facebook and website chat. Gorgias, Tidio, Intercom and other platforms offer different channel combinations depending on the selected plan and integration.
What is the best free AI chatbot for Shopify?
Shopify Inbox is the most practical free native option. AeroChat, Tidio, Chatbase and Chatty also provide free or limited entry options, but AI allowances and included features vary.
How much does a Shopify AI chatbot cost?
Shopify AI chatbots range from free to hundreds of dollars per month. The final cost may depend on messages, AI resolutions, tickets, support agents, contacts and additional integrations.
Can a Shopify AI chatbot handle returns?
Some platforms can explain return policies, collect customer details or begin approved return workflows. Gorgias and enterprise helpdesks offer deeper workflow options, while other chatbots may transfer return cases to a person.
How do I add an AI chatbot to Shopify?
Install the provider’s Shopify app, approve its data permissions, connect the relevant knowledge and messaging channels, configure human handover, and test product and order questions before activating it for customers.
