In this episode of "Where Are My Customers?", Walter Lim, veteran digital marketing trainer for over a decade and founder of marketing agency Cooler Insights, chats with Alva Chew and breaks down the marketing shifts hitting agencies and businesses alike.

From the rise of AI-powered content to why video is the future — even for B2B — Walter shares hard-hitting insights on what’s working now.

Learn why LinkedIn is a goldmine, why social media is making a comeback, and how to turn branding into a conversion machine.

If you're still stuck in outdated tactics, this episode is your wake-up call.