Integrations

AeroChat for Telegram

Connect AeroChat on Telegram and answer customers instantly, around the clock. Every Telegram chat lands in the same inbox as your other channels — with human handover built in.
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Key Capabilities

  • Two-way AI conversations — the AI replies to Telegram messages instantly, 24/7, in your customer's language.
  • Answers from your content & store — pulls from your knowledge base and connected store to give real answers, not canned replies.
  • One shared inbox — Telegram chats sit alongside WhatsApp, Instagram, Messenger, web, and email, with full context.
  • Human handover built in — escalates to your team right inside the Telegram chat when a person is needed.
  • Multilingual by default — detects and replies in the customer's language automatically.
  • Connect via your bot — link your Telegram bot once and you're live.

Overview

Telegram is a primary support channel for many communities and businesses — but staffing it around the clock isn't realistic, and customers expect fast replies. AeroChat puts your AI assistant on Telegram so every message gets an instant, accurate answer, pulled from your knowledge base and store data, in the customer's language.

When a conversation needs a human, it hands off seamlessly to your team — and because Telegram shares the same unified inbox as your other channels, nothing is missed and your team works from one place.

How It Works

1

Connect your Telegram bot

Link your Telegram bot to AeroChat in a few steps.

2

The AI starts answering

It replies to incoming messages instantly, using your content and store data, in the customer's language.

3

Escalate when needed

The AI hands off to your team inside the chat whenever a human touch is required.

See It In Action

Always on

An instant answer, any hour

Hi, do you ship to Singapore?
Yes, we ship to Singapore! Standard delivery is 3–5 working days, and it's free over RM200. Want me to help you place an order? 🚀

Why this wins: the customer gets a real, accurate answer the moment they ask — no waiting for office hours, no generic auto-reply.

Knows its limits

A smooth handover to your team

I need to change the address on an order I already paid for.
I can help get that sorted — let me bring in a teammate to update your order safely. One moment! 👋
Alex joined the chat
Thank you!

Why this wins: the AI handles what it can and knows when to escalate — bringing in a human for sensitive changes, right inside the same Telegram chat.

Setting It Up

  1. Go to Channels → Telegram.
  2. In Telegram, open @BotFather, send /newbot, and follow the prompts to get your bot API token (or use an existing bot via /mybots).
  3. Paste your bot token into AeroChat and submit.
  4. Train the AI on your content, connect your store if you have one, then go live — Telegram chats now flow into your unified inbox.

FAQ

Do I need a Telegram bot?

Yes — you connect your Telegram bot to AeroChat during setup. Once linked, the AI starts handling messages on your Telegram channel right away.

Does it answer in other languages?

Yes. AeroChat detects each customer's language automatically and replies in it — no configuration needed.

Does Telegram work alongside my other channels?

Yes. Telegram conversations land in the same unified inbox as web chat, WhatsApp, Instagram, Messenger, and email, so your team works from one place with full context.

Can the AI hand off to a human on Telegram?

Yes. When a customer needs a person or the AI isn't confident, it escalates to your team right inside the Telegram chat — with the full history carried over.