Integrations

AeroChat for Instagram

Answer every Instagram DM and comment automatically. AeroChat replies instantly in both — in your customer's language — and brings it all into one inbox with your other channels.
Start 7-Day Free Trial
See all integrations

Key Capabilities

  • DMs + comments, covered — the AI handles Instagram direct messages and public comments on your posts, automatically.
  • Instant public replies — responds to comments on your posts and ads right in the thread, so no question goes ignored.
  • 24/7 AI conversations — answers DMs around the clock, in the customer's language.
  • Answers from your content & store — pulls from your knowledge base and connected store for real answers.
  • One shared inbox — Instagram DMs and comments land alongside your other channels, with full context.
  • Human handover built in — escalates to your team when a person is needed.

Overview

Instagram is where customers discover your brand — and where they ask questions, in your DMs and in the comments under your posts. Both expect quick replies, and an unanswered comment or a DM left on read quietly becomes a lost sale.

AeroChat handles both automatically: it replies to DMs instantly and answers comments publicly, right in the thread, using your knowledge base and store data, in the customer's language. Everything — DMs and comments alike — flows into the same unified inbox as your other channels, so your team sees every conversation in one place and steps in whenever a human touch is needed.

How It Works

1

Connect your Instagram account

Sign in with Meta to link your Instagram in a few steps.

2

The AI starts answering

It replies to DMs and post comments instantly, using your content and store data.

3

Manage it all in one inbox

Every DM and comment lands in your unified inbox, with handover to your team when needed.

See It In Action

Instagram DMs

A quick question, answered in seconds

Y
yourcafe
Instagram
A
Hi! Do we need a reservation, or can we just walk in?
Walk-ins are always welcome! 😊 For groups of 6 or more, or weekend evenings, we'd recommend booking ahead to be safe. Want me to share the reservation link?
A
Yes please, table for 4 on Saturday
Perfect — here's the booking link to lock in your Saturday table. See you soon! ☕
Message...

Why this wins: the AI answers the DM instantly and guides the customer straight to a booking — turning a quick question into a confirmed reservation.

Instagram Comments

Public comment, answered instantly

Y
yourcafe
Original audio
···
Cafe latte
yourcafe New seasonal menu is live ☕✨ Come say hi this weekend!
A
aisha.rahman
What time do you open on Sundays? 😍
LikeReply1h
Y
yourcafe
Hi! We're open 8am–6pm on Sundays 🌞 Last orders at 5:30pm. Hope to see you this weekend!
LikeReplyjust now
A
aisha.rahman
Perfect, thank you! 🙌
LikeReplyjust now

Why this wins: the AI replies publicly the moment a comment lands, so the customer gets their answer and everyone reading sees an active, responsive brand.

Setting It Up

  1. Go to Channels → Instagram and click + Add Account.
  2. Sign in with Meta and authorize access to your Instagram account.
  3. Train the AI on your content, and connect your store if you have one.
  4. Go live — Instagram DMs and comments now flow into your unified inbox.

FAQ

Does it reply to both DMs and comments?

Yes. AeroChat answers Instagram direct messages and public comments on your posts — both automatically.

Are comment replies public?

Yes. The AI replies right in the comment thread, so the commenter and anyone else reading sees the answer. Every comment also appears in your dashboard inbox.

Does it answer in other languages?

Yes. AeroChat detects each customer's language automatically and replies in it — no configuration needed.

Does Instagram work alongside my other channels?

Yes. Instagram DMs and comments land in the same unified inbox as web chat, WhatsApp, Facebook, Telegram, and email.

Can the AI hand off to a human?

Yes. When a conversation needs a person or the AI isn't confident, it escalates to your team with the full history carried over.