Integrations
AeroChat for Facebook
Answer every messenger chat and page comment automatically. AeroChat replies instantly in both — in your customer's language and brings it all into one inbox with your other channels.
Key Capabilities
- Messenger + comments, covered — the AI handles private Messenger chats and public Page comments, automatically.
- Instant public replies — responds to comments on your posts and ads right in the thread, so no question goes ignored.
- 24/7 AI conversations — answers in Messenger around the clock, in the customer's language.
- Answers from your content & store — pulls from your knowledge base and connected store for real answers.
- One shared inbox — Messenger chats and comments land alongside your other channels, with full context.
- Human handover built in — escalates to your team when a person is needed.
Overview
Your Facebook Page gets two kinds of attention — private Messenger questions and public comments on your posts and ads — and both expect fast replies. Left unanswered, comments make your brand look inactive and Messenger questions quietly become lost sales.
AeroChat handles both automatically: it replies to Messenger chats instantly and answers comments publicly, right in the thread, using your knowledge base and store data, in the customer's language. Everything — DMs and comments alike — flows into the same unified inbox as your other channels, so your team sees every conversation in one place and steps in whenever a human touch is needed.
How It Works
Connect your Facebook Page
Sign in with Meta to link your Page in a few steps.
The AI starts answering
It replies to Messenger chats and Page comments instantly, using your content and store data.
Manage it all in one inbox
Every DM and comment lands in your unified inbox, with handover to your team when needed.
See It In Action
From question to sale, in one chat
Why this wins: the AI answers the Messenger question instantly and carries the customer all the way to checkout — turning a casual DM into a completed sale.
Public comment, answered instantly
Why this wins: the AI replies publicly the moment a comment lands, so the shopper gets their answer and everyone reading the thread sees an active, responsive brand.
Setting It Up
- Go to
Channels → Facebookand click+ Add Account. - Sign in with Meta and authorize access to your Facebook Page.
- Train the AI on your content, and connect your store if you have one.
- Go live — Messenger chats and Page comments now flow into your unified inbox.
FAQ
Does it reply to both Messenger and comments?
Yes. AeroChat answers private Messenger chats and public comments on your Page posts and ads — both automatically.
Are comment replies public?
Yes. The AI replies right in the comment thread, so the commenter and anyone else reading sees the answer. Every comment also appears in your dashboard inbox.
Does it answer in other languages?
Yes. AeroChat detects each customer's language automatically and replies in it — no configuration needed.
Does Facebook work alongside my other channels?
Yes. Messenger chats and comments land in the same unified inbox as web chat, WhatsApp, Instagram, Telegram, and email.
Can the AI hand off to a human?
Yes. When a conversation needs a person or the AI isn't confident, it escalates to your team with the full history carried over.